Customer Banking Specialist - Multichannel Branch - Scone

CommBank; Scone; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank in Scone is looking for a Customer Banking Specialist to join our Multi Channel Branch. This part-time role offers 35 hours per week and is based in the Scone Branch, with rostered hours including Monday to Friday from 9:30am to 5:00pm.

You’ll be the public face of our branch, delivering trusted banking support to local customers. You’ll engage customers on Home Loans, Business Banking and Financial Advice, handle account enquiries, and complete Financial Health Checks.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.
• Ability to work in a busy, customer-facing retail environment while focusing on holistic solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking and Financial Advice.
• Assist customers with enquiries and maintenance on accounts and process credit product applications.
• Complete Financial Health Checks to assess needs and identify changes.
• Demonstrate in-branch technology and digital banking options to customers.
• Build trust by following processes and driving a risk-aware culture.

Skills

Customer service

Communication

Financial literacy

Questioning skills

Job description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

Customer Banking Specialist - Multi Channel Branch - Scone

Part time role - 35 hours per week

Monday - Friday 9.30am - 5.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in ourScone Branchyou’ll:

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Support customers with enquiries, maintenance on accounts andprocess applications for credit products

Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Aboriginal &/or Torres Strait Islander people encouraged to apply

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