Customer Advisor - Sale, VIC

NAB; Wonthaggi; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Banking benefits

Career development programs

Leave benefits

Job summary

NAB in Victoria is seeking a part-time Customer Advisor for the Sale Branch. You will be the face of NAB, supporting customers, solving problems, and ensuring interactions are meaningful, accurate, and efficient.

The role emphasizes customer-centric service, teamwork, and promoting NAB’s Smarter Banking tools to simplify transactions while delivering high-quality experiences. On-site position with flexible hours during weekdays.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and inclusion of diverse customers.

Responsibilities

• Support NAB’s Sale Branch by being the first point of contact for customers; put them at the centre of everything you do.
• Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self‑service and digital) for customers; make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Job description

• Part‑time position based in our Sale Branch
• Be the face of NAB – support customers, solve problems, and make every interaction count

• Part‑time position based in our Sale Branch
• Hours: 5 days per week, Monday - Thursday 9:00am - 4:30pm & Friday 9:00am - 5:30pm
• Be the face of NAB – support customers, solve problems, and make every interaction count

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Sale Branch by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this part‑time role working from 9:00am – 4:30pm, Monday to Thursday and 9:00am – 5:30pm Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set‑up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.