Customer Advisor - Castletown, QLD

NAB; Thursday Island; Presencial; AUD 34.000 - 48.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounts on banking products

Travel & leisure discounts

Leave benefits

Descripción de la vacante

NAB Castletown Branch is seeking a part-time Customer Advisor to support customers across Castletown and nearby branches. The role focuses on friendly service, accurate transactions, and guiding customers to relevant NAB products and digital banking options.

Ideal candidates are customer-focused, detail-oriented team players who value inclusion and delivering gold-class experiences. Training and mobility across branches are provided, with mileage paid when covering other locations.

Formación

• Customer-focused service approach for NAB’s customers.
• Team-oriented with precise, efficient transactions.
• Commitment to inclusion and diverse customer support.

Responsabilidades

• Be the first point of contact for customers at Castletown and nearby branches.
• Identify suitable products and services for customers, such as account opening and banking transactions.
• Promote Smarter Banking options to simplify and secure banking for customers.

Conocimientos

Customer service mindset

Team player

Attention to detail

Descripción del empleo

• Part-time position based in our Castletown Branch
• 5 days per week, Monday, Tuesday, Wednesday, Friday 9:00am - 4:30pm & Thursday 9:00am - 5:15pm
• Leave & Relief position based in our Castletown Branch supporting our Townsville, Thuringowa, Ayr and Ingham Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position working 5 days per week, based in our Castletown Branch.

Your home branch will be Castletown however your skills and expertise will also be required to cover our Townsville, Thuringowa, Ayr and Ingham branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.