Customer Advisor - Castletown, QLD

National Australia Bank Ltd.; Townsville City; Hybride; AUD 34 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Mileage paid

Résumé du poste

National Australia Bank is seeking a part-time Customer Advisor at Castletown Branch to deliver exceptional service and support to customers. You will handle accounts, lending and transactions, with a focus on accuracy and quality.

The role requires travel to Townsville, Thuringowa, Ayr and Ingham branches; a valid driving licence and transport are essential. Mileage is paid and the position supports NAB’s customer-centric goals.

Qualifications

• Part-time role based in Castletown Branch.
• Willingness to travel between branches with a driving licence and transport.
• Strong commitment to customer service and accuracy.

Responsabilités

• Be the first point of contact for NAB’s Horsham and surrounding branches to support customers.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options for self-service and digital channels.

Connaissances

Customer service mindset

Attention to detail

Teamwork

Inclusion awareness

Outils

Driving license

Description du poste

• Part-time position based in our Castletown Branch
• 5 days per week, Monday, Tuesday, Wednesday, Friday 9:00am - 4:30pm & Thursday 9:00am - 5:15pm
• Leave & Relief position based in our Castletown Branch supporting ourTownsville, Thuringowa, Ayr and Ingham Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range ofcustomers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position working 5 days per week, based in our Castletown Branch.

Your home branch will be Castletown however your skills and expertise will also be required to coverour Townsville, Thuringowa, Ayr and Ingham branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.