Customer Advisor - Leave & Relief - Devonport, TAS

NAB; Launceston; On-site; AUD 30,000 - 41,000; Part time

Job summary

NAB is hiring a Branch Customer Advisor at the Devonport, TAS location. This part-time role focuses on delivering a tailored customer experience and handling banking transactions in a fast-paced environment.

You will work closely with customers to understand their needs, open accounts, assist with unsecured lending, and guide them toward digital self-service options. The role emphasizes accuracy, inclusivity, and service excellence.

Qualifications

• Part-time flexibility based at Devonport branch.
• Customer service orientation and ability to handle transactions accurately.
• Team player with attention to detail and inclusive mindset.

Responsibilities

• Be the first point of contact for customers at the Devonport NAB branch.
• Identify suitable NAB products and services for customers, including accounts and lending where applicable.
• Demonstrate NAB Smarter Banking options to help customers use self‑service channels.

Job description

Branch Customer Advisor – Banking – Devonport, TAS

• Part-time position based in our Devonport Branch
• 5 days per week - Monday to Thursday 9:00am - 4:30pm & Friday 9:00am - 5:15pm
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Devonport branch by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this part-time role working from 9:00am – 4:30pm, Monday to Thursday and 9:00am – 5:15pm Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Unsolicited CVs from agencies will not be accepted.