Customer Administrative Officer

Queensland Government; Brisbane; Sur place; AUD 65 000 - 75 000; Plein temps

Résumé du poste

QPT is seeking a Customer Administration Officer (AO2) in our Brisbane Wills team to deliver professional administrative support across trustee and estate services.

You will handle enquiries, manage documentation, and coordinate with colleagues to ensure accurate records and timely responses.

This temporary full-time role is based in Brisbane until 30 June 2027 and offers a collaborative public service environment with opportunities to develop administration and customer service skills.

Qualifications

• Experience in administration and/or customer service is highly desirable.
• Strong written and verbal communication with a customer-first approach.
• Ability to manage multiple priorities with attention to detail.

Responsabilités

• Provide frontline and back-of-house administrative support.
• Manage enquiries and process documentation efficiently.
• Assist customers across trustee and estate services.

Connaissances

Administration

Customer service

Communication

Database skills

MS Office

Outils

Databases

MS Excel

CRM systems

Description du poste

QPT is seeking a Customer Administration Officer (AO2) in our Brisbane Wills team to be the welcoming face of QPT, providing frontline and back-of-house administrative support, managing enquiries, processing documentation and assisting customers across a range of trustee and estate services. You'll work as part of a collaborative team to ensure customers receive clear information, respectful support and efficient service outcomes.This is a temporary full-time role based in Brisbane until 30 June 2027.Why join QPT?Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.About youYou are a reliable and customer-focused administration professional who takes pride in accuracy and service excellence.To excel in this role, the following attributes will be your keys to success:The ability to manage multiple priorities while maintaining attention to detail.Strong communication skills, both written and verbal, with a customer-first approach.Confidence using computer systems, databases and standard business applications.Demonstrated experience in administration and/or customer service roles is highly desirable.A collaborative and adaptable mindset, with a willingness to learn and support others.Interested in applying?Please provide the following information in your application:A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.