Customer Service Administrator (Temporary) – Frontline Support

Public Trust Office QLD; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Queensland Public Trustee (QPT) invites applications for a Customer Administration Officer (AO2) on a temporary full-time basis in Brisbane. You will deliver frontline and back-office administrative support, manage enquiries, process documentation and assist customers across trustee and estate services.

The role runs until 30 June 2027, offering a collaborative team environment and a chance to contribute to high-quality public-sector service.

Qualifications

• Demonstrated experience in administration and/or customer service roles.
• The ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both written and verbal, with a customer-first approach.
• Confidence using computer systems, databases and standard business applications.
• A collaborative and adaptable mindset, with a willingness to learn and support others.

Responsibilities

• Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
• A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
• Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
• Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.

Job description

Queensland Public Trustee (QPT) invites applications for a Customer Administration Officer (AO2) on a temporary full-time basis in Brisbane. You will deliver frontline and back-office administrative support, manage enquiries, process documentation and assist customers across trustee and estate services.

The role runs until 30 June 2027, offering a collaborative team environment and a chance to contribute to high-quality public-sector service.