CTP Case Manager

EML Group; Sydney; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Diverse team culture

Work from home flexibility

Wellbeing program with discounted PHI

Discounts from 350+ retailers

Learning & development opportunities

Employee Assistance Program

Company-wide events

Annual incentive scheme & salary rises

Up to 16 weeks paid parental leave + 0

Descrizione del lavoro

EML is seeking a Case Manager in Sydney to manage a portfolio of CTP claims and support injured claimants on their recovery and return-to-work journey. Full training provided; no prior case management experience required.

The role is permanent and full-time based in the Sydney office with the option to work from home up to 3 days per week after training. You will collaborate with healthcare providers and stakeholders to deliver effective, compliant claims management strategies and a high-quality

Competenze

• Experience in claims management.
• Strong customer service skills.
• Allied Health background is beneficial.
• Personal injury experience in alternative schemes is desirable.
• Empathetic, resilient and motivational approach for client support.
• Excellent written and verbal communication with strong organization.

Mansioni

• Managing a portfolio of CTP claims.
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans.
• Conduct health promotion activities to enhance customer wellbeing and participation in treatment.
• Collaborate with stakeholders to deliver personalised claims management strategies.
• Work with relevant legislative/regulatory requirements and internal policies.
• Provide a tailored, effective, client-focused service experience.

Conoscenze

Claims management

Customer service

Allied Health experience

Empathetic mindset

Descrizione del lavoro

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based inSydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment.

As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required.

This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES

Managing a portfolio of CTP claims

Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines

Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.

Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes

Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures

Providing a service experience that is tailored, effective and client focused.

ABOUT YOU

Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.

Personal injury experience in alternative schemes is also highly desirable

An empathetic, resilient, and motivational approach to provide customer centric support.

A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.

Positive attitude and a willingness to learn.

Sound analytical, problem solving and decision-making skills.

Strong stakeholder engagement and management.

Be outcome/results focused

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.