CSR Coordinator

The Plumbing Gang; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

The Plumbing Gang is seeking a CSR Marketing Coordinator to support our trades-focused team. This hybrid role blends inbound and outbound customer service to keep the workflow steady and our brand growing.

You’ll answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts, while keeping technicians booked ahead with clear scheduling and follow-up. Experience with Service Titan is a plus.

Qualifications

• 2–4 years in a marketing or CSR role (service/tradie background a plus).
• Confident on the phone with strong communication skills.
• Comfortable with job management software (Service Titan), CRM & email tools.

Responsibilities

• Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
• Keep technicians booked ahead with clear scheduling and follow-up calls.
• Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.

Skills

Phone skills

Customer service

CRM software

Organized

Tools

Service Titan

Job description

CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)

We’re looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound and outbound customer service.

What You’ll Do

• Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
• Keep technicians booked ahead with clear scheduling and follow-up calls.
• Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.

What Success Looks Like

• More jobs booked from the right leads.
• Happy customers who leave 5-star reviews.
• Meet KPI's

What We’re Looking For

• 2–4 years in a marketing or CSR role (service/tradie background a plus).
• Confident on the phone with strong communication skills.
• Comfortable with job management software (Service Titan), CRM & email tools
• Organised, proactive, and customer-first.

This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.