Customer Care

Master Trades Network; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Young and vibrant team

Great manager and team support

Frequent training & coaching

Opportunity to grow within a multi‑州公司

Job summary

Master Trades Network seeks an Administration Coordinator to join the Customer Care Team in Sydney. You will handle after-care calls, resolve disputes, manage debt collection, and support call centre operations ensuring high client satisfaction.

The role requires a proactive, adaptable mindset, strong Excel skills, and the ability to negotiate with clients while maintaining company risk controls.

Qualifications

• Proven experience in client dispute resolution.
• 2 years minimum in debt recovery.
• Strong analytical and organisational skills with attention to detail.
• Professional, personable and adaptive phone manner.
• Confident commercial acumen.
• Astute in business practices and risk awareness.

Responsibilities

• Conduct after-care calls and promote client retention.
• Compose reports for client insurance and reimbursements.
• Investigate and understand client issues of contention.
• Address concerns of complaints and pricing objections and negotiate with the client to ensure dispute is resolved and settled.
• Maintain accounts receivable by contacting outstanding debts.
• Help improve current quality management systems to ensure and promote customer satisfaction.
• Identify systemic issues and raise compliance concerns.
• Train Customer Service Team to address complaints and improve client experience.
• Provide call and scheduling relief for Customer Service Team.
• Brand management.
• Ad hoc call centre support.

Skills

Client dispute resolution

Debt recovery

Analytical skills

Organisational skills

Phone manner

Commercial acumen

Tools

Excel

CRM systems

Job description

We are a trusted home trade provider in plumbing who pride ourselves on same-day service and upholding quality as we expand interstate. We are seeking an Administration Coordinator to join our Customer Care Team.

This is an entrepreneur run business, this role would be suitable for someone who can handle an environment that is constantly changing and evolving. If you have valuable life experience, you're switched on, have a great 'can do' attitude and can handle difficult conversations, please apply!

About the Role

• Conduct after-care calls and promote client retention


• Compose reports for client insurance and reimbursements


• Investigate and understand client issues of contention


• Address concerns of complaints and pricing objections and negotiate with the client to ensure dispute is resolved and settled


• Maintain accounts receivable by contacting outstanding debts


• Help improve current quality management systems to ensure and promote customer satisfaction


• Identify systemic issues and raise compliance concerns


• Train Customer Service Team to address complaints and improve client experience


• Provide call and scheduling relief for Customer Service Team


• Brand management


• Ad hoc call centre support

Key Competencies

• Proven experience in client dispute resolution preferably within the Trade Service industry


• 2 years minimum in debt recovery


• Switched on and flexible 'can do' attitude


• High work ethic


• Strong analytical and organisational skills with great attention to detail


• Professional, personable and adaptive phone manner


• Confident commercial acumen


• Astute in business practices and risk conscious


• Resilient disposition to bounce back from difficult conversations


• Ability to be an advocate for both company and the client


• Advanced computer literacy with advanced Excel skills and ability to learn new systems

The candidate selected for this role will need to undergo training in our call centre to understand our business. Once you are competent in the call centre, then we will transition you to your role as the Customer Care Specialist.

Whats in it for you

• Be part of a young and vibrant team


• Great manager and team who will care for you


• Frequent Training & Coaching


• Opportunity to grow within a Multi-State Company

Only candidates who meet the selection criteria will be contacted for shortlisting. Thank you to all who apply!