CSO - Control Room Operator \"Brisbane Airport\"

Times24 Australia Pty Ltd; Brisbane; Vor Ort; AUD 34.000 - 44.000; Teilzeit

Zusammenfassung

TIMES24 AUSTRALIA is seeking a Control Room Operator for Brisbane Airport. This casual role offers 20–40+ hours per week with potential to become permanent, featuring early, late and some night shifts across a 4am–midnight window.

You’ll handle customer inquiries via intercom, monitor CCTV, log incidents, and support visitors with information to access car parks. Ideal applicants have at least one year in customer service, strong English communication, good computer skills (Microsoft Office,

Qualifikationen

• Minimum 1 year demonstrated experience in a customer service role.
• Excellent oral and written English communication skills.
• Professional phone manner and ability to work shifts.
• High levels of computer literacy with data entry experience.
• Ability to learn new software programs quickly and efficiently.
• Strong multitask and prioritisation abilities with good problem-solving.
• Excellent interpersonal skills and motivated attitude.
• Willingness to undertake further training such as First aid and Traffic Control.
• A Police Check will be required.

Aufgaben

• Take phone calls regarding car park queries and monitor CCTV.
• Notify and report incidents; use multiple IT systems.
• Provide onsite customer service and information to assist entry/exit.
• Work early, late and some night shifts with short notice when required.

Kenntnisse

Customer service

English communication

Phone etiquette

Computer literacy

Multitasking

Interpersonal skills

Initiative

Tools

Microsoft Office

Excel

Outlook

Jobbeschreibung

TIMES24 AUSTRALIA is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. TIMES24 AUSTRALIA was founded over 40 years ago and is now owned by PARK24 CO. LTD., which is Japan's largest commercial car park operator.

Our vision is to be the leader in the markets we operate - as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

WHO ARE WE LOOKING FOR?

The role of Control Room Operator at Brisbane Airport is reporting directly to the Transport Shift Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights

The primary purpose of the Control Room Operator is to provide a high-level of customer service for any car parking related enquiries / system issues. The Control Room Operator will optimise customers experience with the ability to assist with general enquiries via intercoms. The car parks assist customers with any required information to help in getting in and out of the Airport car parks via intercom calls and some face-to-face interaction.

Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision.

All applicants will need to be physically fit start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

SKILLS AND QUALIFICATIONS

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem-solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision-making skills
• Ability to trouble shoot and work under pressure
• Be willing and able to undertake further training such as First aid, and Traffic Control
• A Police Check will be required.

Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process.

At TIMES24 AUSTRALIA, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.