Airport Control Room Operator - 24/7 Customer Support

Times24 Australia Pty Ltd; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

TIMES24 AUSTRALIA is seeking a Control Room Operator for Brisbane Airport. This casual role offers 20–40+ hours per week with potential to become permanent, featuring early, late and some night shifts across a 4am–midnight window.

You’ll handle customer inquiries via intercom, monitor CCTV, log incidents, and support visitors with information to access car parks. Ideal applicants have at least one year in customer service, strong English communication, good computer skills (Microsoft Office,

Qualifications

• Minimum 1 year demonstrated experience in a customer service role.
• Excellent oral and written English communication skills.
• Professional phone manner and ability to work shifts.
• High levels of computer literacy with data entry experience.
• Ability to learn new software programs quickly and efficiently.
• Strong multitask and prioritisation abilities with good problem-solving.
• Excellent interpersonal skills and motivated attitude.
• Willingness to undertake further training such as First aid and Traffic Control.
• A Police Check will be required.

Responsibilities

• Take phone calls regarding car park queries and monitor CCTV.
• Notify and report incidents; use multiple IT systems.
• Provide onsite customer service and information to assist entry/exit.
• Work early, late and some night shifts with short notice when required.

Skills

Customer service

English communication

Phone etiquette

Computer literacy

Multitasking

Interpersonal skills

Initiative

Tools

Microsoft Office

Excel

Outlook

Job description

TIMES24 AUSTRALIA is seeking a Control Room Operator for Brisbane Airport. This casual role offers 20–40+ hours per week with potential to become permanent, featuring early, late and some night shifts across a 4am–midnight window.

You’ll handle customer inquiries via intercom, monitor CCTV, log incidents, and support visitors with information to access car parks. Ideal applicants have at least one year in customer service, strong English communication, good computer skills (Microsoft Office,