Customer Service Officer

Times24 Australia Pty Ltd; Townsville City; On-site; AUD 34,000 - 44,000; Full time

Job summary

Times24 Australia Pty Ltd is hiring Landside Services Officers for Townsville Airport. You will deliver outstanding customer service, handle enquiries, and assist passengers with car park access and kerbside guidance. Training is provided; shifts include early, late and some nights, with 24/7 availability.

Join a team operating across airport landside areas, using multiple IT systems, CCTV monitoring, and incident reporting to ensure smooth customer experiences.

Qualifications

• Minimum 1 year demonstrated experience in a customer service role.
• Excellent oral and written English communication skills.
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry using Microsoft Excel and Outlook.
• Ability to learn new software programs effectively and efficiently.
• Ability to multitask and prioritise with strong problem-solving abilities.
• Excellent interpersonal skills, approachable and motivated.
• Initiative, common sense and fast decision-making skills.
• Ability to troubleshoot and work under pressure.
• Willing to undertake First Aid training.
• Ability to complete satisfactory ASIC check if required.

Responsibilities

• Provide high-level customer service for car parking enquiries and system issues.
• Operate kerbside and patrol, report observations and maintain awareness of Landside areas.
• Assist customers with entry/exit information for airport car parks and kerbside locations.
• Handle phone calls, monitor CCTV, incident reporting, and IT systems.
• Work shifts including early, late and some nights; on-the-job training after induction.
• Be physically fit and available 7 days, ready to attend at short notice.

Skills

Customer service

Communication

English proficiency

Phone etiquette

Data entry

MS Excel

Outlook

Problem solving

Multitasking

Team player

First aid training

ASIC check

Tools

Microsoft Excel

Outlook

CCTV monitoring systems

Job description

Times24 Australia Pty Ltd – Townsville QLD

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

WHO WE ARE?

TIMES24 AUSTRALIA PTY LTD is the largest commercial car park operator in Australia and operates over 500 car parks across Australia, New Zealand. Times24 Australia was founded over 40 years ago and was acquired by PARK24 CO., LTD in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people.

Times24 Australia is one of the leading suppliers of Airport Landside Operations around Australia. We have a wide range of rewarding job opportunities for Landside Service Officers at Townsville Airport.

The 2023 Townsville Airport Master Plan, approved by the Federal Government, outlines a strategic vision for the airport's growth over the next 20 years, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

We are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

WHO ARE WE LOOKING FOR?

The role of Landside Services Officer at Townsville Airport is reporting directly to the Landside Services Operations Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights

The primary purpose of the Landside Services Officer is to provide a high-level of customer service for any car parking related enquiries / system issues, operate kerbside and patrolling, reporting observations and awareness of the Landside areas of the Airport. The Landside Services Officer will optimise customers experience with the ability to assist customers with any required information to help in getting in and out of the Airport car parks, Kerbside locations via intercom calls and face-to-face interaction.

Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision, Kerbside duties and Security observation and awareness.

Ability to keep calm and provide concise and specific information is needed, the use of handheld radios will be required with calm clear spoken communications being key. On the job training will be provided after the first days induction.

All applicants will need to be physically fit 24/7 availability You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

SKILLS AND QUALIFICATIONS

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem-solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision-making skills
• Ability to trouble shoot and work under pressure
• Be willing and able to undertake further training such as First aid
• Ability to complete satisfactory ASIC check if required.

At Times24 Australia, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.