Landside Services Officer

Secure Parking; Townsville City; On-site; AUD 32,000 - 48,000; Part time

Job summary

Secure Parking Pty Ltd in Townsville is seeking a Landside Services Officer to provide outstanding customer service at Townsville Airport. You will operate kerbside locations, patrol the Landside areas, and assist customers with parking information to ensure a smooth travel experience.

The role starts as casual with 20–40+ hours per week, with a view to permanency. You will work shifts including early, late and some nights; on-the-job training is provided to support strong performance.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent spoken and written English.
• Professional phone manner, able to work shifts.
• High computer literacy with Excel and Outlook.
• Ability to learn new software quickly.
• Strong multitasking and problem-solving abilities.
• Excellent interpersonal and teamwork skills.
• Initiative and quick decision-making.
• Ability to troubleshoot and work under pressure.
• Willingness to undertake First Aid training.
• Able to pass ASIC background checks if required.

Responsibilities

• Provide high-level customer service for car parking enquiries.
• Operate kerbside services and patrolling.
• Monitor CCTV and respond to incidents.
• Take phone calls and relay information to customers.
• Assist customers with directions to airport car parks.
• Use intercoms and face-to-face interactions.
• Complete on-site observations and reporting.
• Be available for 24/7 availability and short-notice shifts.

Skills

Customer service

English communication

Phone etiquette

Multitasking

Interpersonal skills

Initiative

Problem solving

First aid

ASIC check

Tools

Microsoft Excel

Outlook

Job description

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

WHO WE ARE?

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. We have a wide range of rewarding job opportunities for Landside Service Officers at Townsville Airport.

The 2023 Townsville Airport Master Plan, approved by the Federal Government, outlines a strategic vision for the airport's growth over the next 20 years, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

We are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

"Our mission is to ensure all visitors have a fantastic experience, be it at the end, or start of their travel"

WHO ARE WE LOOKING FOR?

The role of Landside Services Officer at Townsville Airport is reporting directly to the Landside Services Operations Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights

The primary purpose of the Landside Services Officer is to provide a high-level of customer service for any car parking related enquiries / system issues, operate kerbside and patrolling, reporting observations and awareness of the Landside areas of the Airport. The Landside Services Officer will optimise customers experience with the ability to assist customers with any required information to help in getting in and out of the Airport car parks, Kerbside locations via intercom calls and face-to-face interaction.

Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision, Kerbside duties and Security observation and awareness.

Ability to keep calm and provide concise and specific information is needed, the use of handheld radios will be required with calm clear spoken communications being key. On the job training will be provided after the first days induction.

All applicants will need to be physically fit 24/7 availability You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

SKILLS AND QUALIFICATIONS

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem-solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision-making skills
• Ability to trouble shoot and work under pressure
• Be willing and able to undertake further training such as First aid
• Ability to complete satisfactory ASIC check if required.

Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process.

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.