Mining Tech Applications Engineer — Customer Support

Komatsu; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Komatsu Mining Technology Solutions is seeking an Applications Engineer in Milton, Queensland to provide technical customer support, diagnose issues, and ensure product functionality through QA and testing. The role involves on-site client visits, ticket management, and collaboration with multiple teams to deliver customised reporting and solutions.

The ideal candidate will hold a tertiary IT qualification with strong C, C++, SQL and scripting skills, and ideally have knowledge of mining

Qualifications

• Tertiary qualification in IT or related field.
• Knowledge of C, C++, SQL and scripting languages.
• Mining operations knowledge preferred.

Responsibilities

• Provide technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality.
• Diagnose root cause of problems, troubleshoot and issues/repairs within SLA (Service Level Agreement) timeframes.
• Day time support telephone – resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
• Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
• Opens and completes support tickets as required whenever the issue requires action, code changes or consumes more than thirty (30) minutes of support time.
• Identify and develop customisation need such as reports per customer requirements.
• Documents the functionality clearly and concisely.
• Ad hoc projects as required.
• Provide support to other members of the customer services team.
• Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller and expense reporting.
• Collaborates and communicates across business units within MTS to achieve goals and objectives.
• Complies with corporate Customer Support processes.
• To maintain compliance to all legislative, MTS and customer site policies, rules and requirements.

Skills

C

C++

SQL

Scripting

Education

Tertiary IT qualification

Job description

Komatsu Mining Technology Solutions is seeking an Applications Engineer in Milton, Queensland to provide technical customer support, diagnose issues, and ensure product functionality through QA and testing. The role involves on-site client visits, ticket management, and collaboration with multiple teams to deliver customised reporting and solutions.

The ideal candidate will hold a tertiary IT qualification with strong C, C++, SQL and scripting skills, and ideally have knowledge of mining