Travel Product Coordinator (My Cruises) - Broadbeach, QLD

Work Initiatives; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary packaging

Onboarding & development

Career progression

Travel discounts

Health benefits

Share plan opportunities

Job summary

My Cruises is seeking a Travel Product Coordinator to join the Broadbeach team. You’ll support Cruise Product Managers, handle Zendesk inquiries, and ensure packages, rates, and marketing collateral are accurate and up-to-date across platforms.

You’ll test Traveltek clusters, manage rates via Traveltek API and faresheets, and conduct regular market-rate analyses while researching new products and upsell opportunities. This role sits in a high-performance travel environment.

Qualifications

• 12+ months’ experience in retail or wholesale travel preferred.
• Strong organisational skills and attention to detail.
• Clear, proactive communicator with stakeholders.
• Comfortable juggling multiple priorities in a fast-paced team.

Responsibilities

• Provide proactive administration support to Cruise Product Managers across day-to-day operations.
• Manage all Zendesk inquiries from Sales and After Sales, ensuring timely, friendly communication and issue resolution.
• Ensure all packages loaded onto the website are accurate and displayed correctly across platforms.
• Proof marketing collateral to keep brand sharp and deals consistent and error-free.
• Test Traveltek Clusters to ensure accuracy and bookability.
• Assist with setup, maintenance, and management of rates and products via Traveltek API and faresheets.
• Conduct regular rate analysis to stay competitive with market trends.
• Research new products, tours, and attractions to enhance our offering or create upsell opportunities.
• Carry out weekly checks of rates and inventory for promoted products.

Skills

Travel industry knowledge

Customer service mindset

Attention to detail

Organizational skills

Communication skills

Problem solving

Tools

Zendesk

Traveltek API

Job description

Travel Product Coordinator (My Cruises) - Broadbeach, QLD

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries. You’ll keep our products accurate, competitive, and market‑ready by blending analytical work, cross‑team collaboration, and hands‑on problem‑solving.

As a Cruise Product Coordinator, you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers.

Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to

Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruises agency.

A Day

In The Life

• Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
• Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
• Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
• Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
• Test Traveltek Clusters to ensure they are accurate and bookable
• Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
• Conduct regular rate analysis to stay competitive and aligned with market trends
• Research new products, tours, and attractions to enhance our offering or create upsell opportunities
• Carry out weekly checks of rates and inventory for products currently being promoted

About Us

At My Cruises, we're passionate about helping Australians discover incredible destinations through unforgettable holidays experiences. We're committed to creating exceptional customer experiences while helping our people build rewarding careers.

Who You

• Are 12+ months’ experience in retail or wholesale travel preferred
• A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry
• Natural organizer with excellent attention to detail
• Calm under pressure and comfortable juggling multiple priorities
• Proactive problem‑solver who anticipates and resolves issues early
• Confident, clear communicator with all stakeholders
• Tech‑savvy — comfortable with systems, trackers, and inbox management
• Customer‑focused with a passion for delivering great experiences
• Team‑spirited, supportive, and flexible (including some public holidays)
• Detail‑driven with strong ownership from start to finish
• Adaptable — handles shifting priorities and change with ease

What’s In It For You

• Competitive base salary plus super
• Structured onboarding program
• Clear career progression pathway Comprehensive My Cruises product training and ongoing development opportunities
• Career development and leadership opportunities
• Exclusive travel and cruises deals
• Opportunities to travel the world
• Health and wellbeing programs, including corporate health insurance discounts
• Financial advisory services and employee share plan opportunities
• Reward and recognition programs
• Career progression opportunities across Ignite Travel GroupIndustry events and familiarisation opportunities
• Volunteer leave, charity fundraisers and community initiatives
• Weekly happy hour, team events and social activities
• Regular celebrations on our beachfront balconyVIP tickets to special events

If you love everything from rates, packages, and website updates to partner coordination and sales queries to create unforgettable cruise experiences, we'd love to hear from you.

Flight Centre Travel Group is not responsible for any fees related to unsolicited applications. We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.