CRM & Power Platform Administrator (Dynamics 365)

State Library of NSW; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

State Library of New South Wales is seeking a CRM Database & Systems Administrator to manage the day-to-day administration of the Library’s CRM platform and ensure data integrity. The role supports current and future departments in implementing and adopting the CRM system to meet business needs.

Ideal candidates will have Dynamics 365 and Power Platform experience, strong data migration and visualization skills, and a focus on data quality and user access.

Qualifications

• Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.
• Experience maintaining Microsoft Dynamics 365 and Power Platform components.
• Knowledge of database administration and CRM systems, including data quality and user access.
• Experience with data migration, integration, reporting and analytics using Power BI and SQL.

Responsibilities

• Administer the Library’s CRM platform daily and ensure data integrity.
• Support implementation, adoption and ongoing use of the CRM platform across departments.
• Provide operational support and continuous improvement for CRM processes and data workflows.

Skills

Dynamics 365

Power Platform

SQL

Data Migration

Data Quality

CRM Administration

Education

Tertiary IT qualification

Tools

Power Apps

Power Automate

Dataverse

Power BI

SQL Server

Job description

State Library of New South Wales is seeking a CRM Database & Systems Administrator to manage the day-to-day administration of the Library’s CRM platform and ensure data integrity. The role supports current and future departments in implementing and adopting the CRM system to meet business needs.

Ideal candidates will have Dynamics 365 and Power Platform experience, strong data migration and visualization skills, and a focus on data quality and user access.