CRM Operations Specialist – Dynamics 365

DBG Health; Melbourne; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Employee discounts via DBG Health Shop

Acacia EAP Wellbeing Support

Leadership and development programs

Autonomous empowering environment

DBG Health Leadership Academy access

Zusammenfassung

DBG Health in Melbourne is seeking a CRM Operations Analyst to support, optimise and continuously improve our Microsoft Dynamics 365 CRM platform. You will help deliver an exceptional user experience, maintain high-quality data and drive enhancements that improve business outcomes.

Working closely with sales, business and technology teams, you will be the first point of contact for CRM support, assist with data imports, user guides, training, testing and post-deployment activities, and

Qualifikationen

• Experience supporting, administering or working with a CRM platform or similar business application.
• A customer-first mindset with strong communication and stakeholder engagement skills.
• Excellent problem-solving ability and attention to detail.
• Experience working with business data, including data validation, quality management and reporting.
• Strong Excel skills and the ability to analyse information and identify trends or issues.
• Exposure to Microsoft Dynamics 365, system administration, testing, release support or continuous improvement initiatives will be highly regarded.
• Experience within pharmaceutical, healthcare, FMCG or other regulated environments is advantageous.

Aufgaben

• Be the first point of contact for Microsoft Dynamics 365 CRM support, helping users resolve issues and get the most from the platform.
• Maintain high-quality CRM data through user administration, data updates, cleansing activities and approved data imports.
• Create and maintain user guides, knowledge articles, reports and operational documentation.
• Support onboarding, training and adoption initiatives to improve user capability and engagement.
• Assist with CRM enhancements, testing, releases and post-deployment support activities.
• Identify opportunities to improve processes, data quality and the overall user experience.
• Collaborate with business and technology teams to support the ongoing evolution of our CRM capability.

Kenntnisse

CRM experience

Customer focus

Problem solving

Data validation

Excel

MS Dynamics 365 exposure

Regulated environments advantage

Tools

Microsoft Dynamics 365

Jobbeschreibung

DBG Health in Melbourne is seeking a CRM Operations Analyst to support, optimise and continuously improve our Microsoft Dynamics 365 CRM platform. You will help deliver an exceptional user experience, maintain high-quality data and drive enhancements that improve business outcomes.

Working closely with sales, business and technology teams, you will be the first point of contact for CRM support, assist with data imports, user guides, training, testing and post-deployment activities, and