CRM Operations Analyst – Dynamics 365 & Data Quality

Arrotex Pharmaceuticals; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Exclusive employee discounts

Acacia EAP wellbeing support

Professional development and internal;

Leadership and career progression

Job summary

DBG Health is seeking a CRM Operations Analyst to support and optimise our Microsoft Dynamics 365 CRM platform. You will work with sales, business and technology teams to deliver an excellent user experience, maintain high-quality data and drive improvements that deliver better business outcomes.

You will support onboarding, training and adoption initiatives and help ensure data integrity across core systems in a fast-growing health business. This role is based in Melbourne.

Qualifications

• Experience supporting, administering or working with a CRM platform or similar business application.
• Customer-first mindset with strong communication skills.
• Excellent problem-solving ability and attention to detail.
• Experience working with business data, including data validation, quality management and reporting.
• Strong Excel skills and ability to analyze information and identify trends.
• Exposure to Microsoft Dynamics 365 and system administration is highly regarded.
• Experience in regulated environments such as pharmaceutical/healthcare is advantageous.

Responsibilities

• Be the first point of contact for Microsoft Dynamics 365 CRM support, helping users resolve issues.
• Maintain high-quality CRM data through administration, updates, cleansing and imports.
• Create and maintain user guides, knowledge articles, reports and documentation.
• Support onboarding, training and adoption initiatives to improve user capability.
• Assist with CRM enhancements, testing, releases and post-deployment support.
• Identify opportunities to improve processes, data quality and user experience.
• Collaborate with business and technology teams to evolve CRM capability.

Skills

CRM administration

Data validation

Stakeholder engagement

Excel skills

Microsoft Dynamics 365

Tools

Microsoft Dynamics 365

Job description

DBG Health is seeking a CRM Operations Analyst to support and optimise our Microsoft Dynamics 365 CRM platform. You will work with sales, business and technology teams to deliver an excellent user experience, maintain high-quality data and drive improvements that deliver better business outcomes.

You will support onboarding, training and adoption initiatives and help ensure data integrity across core systems in a fast-growing health business. This role is based in Melbourne.