CRM Growth Marketer – AI-Driven Lifecycle

Mosh; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Learning and development

Product discounts

Additional leave during office closure

Purpose leave (mental health or L&D)

Wellbeing support

Job summary

Mosh is seeking a hands‑on Growth Marketer – CRM to craft smarter, personalised experiences across the customer journey. You will build lifecycle campaigns, analyse data, and collaborate across teams as we expand into new markets, including building CRM for new regions and exploring AI tools.

You’ll join a fast‑moving, purpose‑driven team focused on improving patient outcomes in digital health, with a strong emphasis on experimentation and automation.

Qualifications

• 2–4 years’ experience in CRM, lifecycle marketing, retention or related growth role.
• Hands‑on experience building automated customer journeys across onboarding, engagement, renewal or win‑back.
• Experience with a CRM/marketing automation platform such as HubSpot.

Responsibilities

• Build, QA and deploy lifecycle journeys and automated campaigns across email and SMS.
• Create audience segments and personalised communications to improve conversion and retention.
• Write and edit CRM copy across Mosh and Moshy brand voices.
• Identify and address drop‑off points from first touch to renewal.
• Monitor workflows and resolve delivery or journey‑logic issues.
• Identify opportunities to automate repetitive CRM processes.
• Analyse campaign performance to shape tests and improvements.
• Partner with cross‑functional teams to support journeys and launches.
• Help maintain database health, consent, deliverability and privacy.

Skills

CRM

Lifecycle marketing

Retention

Growth marketing

Tools

HubSpot

Twilio

Amplitude

Looker

Snowflake

Job description

Mosh is seeking a hands‑on Growth Marketer – CRM to craft smarter, personalised experiences across the customer journey. You will build lifecycle campaigns, analyse data, and collaborate across teams as we expand into new markets, including building CRM for new regions and exploring AI tools.

You’ll join a fast‑moving, purpose‑driven team focused on improving patient outcomes in digital health, with a strong emphasis on experimentation and automation.