CRM and Systems Administrator

Sociable Tech Pty Ltd; Canberra; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Performance-based bonuses

Competitive salary package

Job summary

Touchdown Canberra is seeking a CRM and Systems Administrator to manage servers, network, and CRM while collaborating with the sales team and clients to optimize systems for business growth.

The role requires hands-on experience with Windows Server, Active Directory, networking, and CRM platforms; familiarity with Notion, Zapier, Bluebeam, SafetyCulture, and Google Workspace is advantageous. Candidates should possess clear communication skills for non-technical stakeholders.

Qualifications

• Bachelor's degree or higher in IT/CS/IS or related field.
• At least 1 year of full-time experience as a systems administrator or similar.
• Experience with Windows Server, Active Directory and networking.
• Experience administering a CRM or cloud business platform with reporting and workflows.

Responsibilities

• Install, configure, patch and maintain Windows Server, AD, network, firewall, VPN, and staff devices.
• Manage user access, security policies, backups and disaster recovery.
• Administer CRM system including pipelines, quotes, permissions; build reports and dashboards.
• Develop and manage quote automation and integrations with tools like Zapier, Google Workspace, Bluebeam.

Skills

Windows Server

Active Directory

Networking

CRM systems

Education

Bachelor's degree or higher in Information Technology / Computer Science / Information Systems or related

Tools

Notion

Zapier

Bluebeam

SafetyCulture

Google Workspace

Job description

Job Type: Permanent position | Full time position

Job Description

TOUCHDOWN CANBERRA PTY LTD We are looking for a CRM and Systems Administrator who is as comfortable talking to people as they are configuring systems. You will look after our servers, network and CRM, and work closely with our sales team and clients to make sure our systems help us win and keep business.

Benefits

Competitive salary package and performance-based bonuses.

Responsibilities

Task & responsibilities Install, configure, patch and maintain our Windows Server and Active Directory environment, network, firewall, VPN and staff devices. Manage user access, security policies, backups and disaster recovery.

Administer our CRM system, including the sales pipeline, client and building records, quoting databases and permissions. Develop and manage our quote automation system and integrations with SafetyCulture, Zapier, Google Workspace and Bluebeam. Build sales and service reports and dashboards for the directors and sales team.

Work with the sales team to turn sales processes into practical system workflows, and prepare the technical and reporting content for quotes and tenders. Explain our digital reporting and HSS drawings to strata managers and building owners, and onboard new clients into our systems. Strong communication skills with the ability to explain technical concepts to non technical staff Troubleshoot hardware, software, network and integration issues, and train staff with clear, non-technical guidance.

Qualifications & Experience

Qualification & experience Bachelor's degree or higher in Information Technology, Computer Science, Information Systems or a closely related field. At least one year of full-time experience as a systems administrator, a software engineer, or in a related discipline. Hands-on experience with Windows Server, Active Directory and networking.

Experience administering a CRM or cloud business platform, including workflows, integrations and reporting. Excellent written and verbal communication, and the ability to explain technology to non-technical people. Experience in a sales support, sales operations or client-facing role.

Experience in liaison with stakeholders and administration in ICT projects. Experience with Notion, Zapier, Bluebeam, SafetyCulture or Google Workspace. About Company Touchdown Canberra is a Canberra-based building services company working with strata managers, property managers and building owners across the ACT.

Job Details

Our office, sales and field teams rely on connected servers, a CRM system, automation and drawing tools to quote, schedule, deliver and report on our work, including our Height Safety Systems (HSS) program.

Work Type: Full time Salary: $80000-80000 Job Publish: 12-10-2026 Job Expire: 11-11-2026