CRM Coordinator

Uniting Vic.Tas; City of Melbourne; Hybrid; AUD 81,000 - 91,000; Full time

Benefits offered by this job

Salary packaging

10% discount at Uniting Early Learning

Paid parental leave

Employee Assistance Program (EAP)

Training and development

Discount at Uniting Op Shops

Job summary

Uniting Vic.Tas is seeking a CRM Coordinator to lead engagement data infrastructure and reporting for marketing and fundraising. You will develop reports and dashboards that drive strategic decisions and highlight performance issues.

The role uses Salesforce and HubSpot to support campaigns and will collaborate across the team on BAU work and key projects, reporting to the Communications team.

Qualifications

• Tertiary qualifications in business analytics or administration.
• Experience extracting and manipulating data for direct marketing or fundraising.
• Ability to produce clear reports with actionable recommendations.
• Experience creating, maintaining and reporting on automated customer journeys.
• Advanced MS Excel skills, including VBA.
• Strong ability to manage diverse stakeholder needs.

Responsibilities

• Develop reports and dashboards to inform marketing and fundraising decisions.
• Work in Salesforce and HubSpot to support campaigns.
• Collaborate with teams on BAU activities and special projects.
• Provide subject-matter expertise on data infrastructure and reporting.

Skills

Business analytics

Data extraction

Reporting

Customer journeys

MS Excel VBA

Stakeholder management

Education

Tertiary qualifications in business analytics or administration

Tools

Salesforce

HubSpot

Job description

• Access salary packaging to increase take-home pay
• Full-time, Ongoing position
• Opportunity to WFH 2 days per week and from Uniting’s Melbourne CBD office

• 533771
• Melbourne CBD, VIC, 3000
• Communications
• Permanent Full Time
• Closing on: Oct 21 2026

Your new role

As the CRM Coordinator, you will be responsible for key engagement and data infrastructure to support and report on marketing and fundraising activities. This includes development of reports and dashboards that will play a pivotal part in driving strategic decisions, improve business performance and highlight current issues and challenges.

The role involves working in Salesforce and HubSpot to support fundraising and marketing activities, and will work closely with the team in both business-as-usual work and in special projects providing subject matter expertise.

Benefits Of Working At Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your annual base salary (81k – 91k) + super, you can access the following.

• Access salary packaging to increase take-home pay.
• Enjoy a 10% discount at Uniting Early Learning
• Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
• Free counselling with our Employee Assistance Program (EAP).
• Access training and development opportunities to help you grow.
• Enjoy 25% off at Uniting Op Shops.

Your skills and experience

• Tertiary qualifications in business analytics, administration or equivalent experience in a similar role
• Demonstrated data extraction and manipulation experience, preferably in a direct marketing or fundraising context.
• Ability to produce reports to high standard, expressed in clear language and including recommendations for action.
• Experience creating maintaining and reporting on complex automated customer journeys
• Advanced proficiency with MS Excel, including VBA.
• Ability to understand, relate to and manage diverse and difficult stakeholder needs.

For any questions, reach out to Abbey Hollis on 0408 668 729.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.