CRM Coordinator

Uniting Limited; City of Melbourne; Hybrid; AUD 81,000 - 91,000; Full time

Benefits offered by this job

Access salary packaging

10% discount at Uniting Early Learning

Up to 10 weeks paid parental leave

Employee Assistance Program (EAP)

Training and development opportunities

25% off at Uniting Op Shops

Job summary

Uniting CRM Coordinator role in Melbourne VIC is focused on data infrastructure and engagement reporting to drive fundraising and marketing decisions. You will build reports and dashboards in Salesforce and HubSpot, supporting BAU tasks and special projects while collaborating with cross-functional teams.

The position offers hybrid work with 2 days remote and an office presence in Melbourne CBD, and a base salary of 81k–91k plus super. Uniting prioritizes child safety and employee wellbeing.

Qualifications

• Tertiary qualifications in business analytics, administration or equivalent.
• Demonstrated data extraction and manipulation experience in marketing or fundraising.
• Ability to produce clear reports with actionable recommendations.
• Experience creating, maintaining and reporting on complex automated customer journeys.
• Advanced proficiency with MS Excel, including VBA.
• Ability to manage diverse stakeholder needs.

Responsibilities

• Develop reports and dashboards to support marketing and fundraising.
• Work with Salesforce and HubSpot to support activities.
• Support BAU work and special projects as SME.

Skills

CRM: Salesforce & HubSpot

Advanced Excel (VBA)

Data extraction

Reporting & analytics

Stakeholder mgmt

Education

Tertiary qualifications in business analytics or related

Tools

Salesforce

HubSpot

Excel

Job description

• Access salary packaging to increase take-home pay
• Full-time, Ongoing position
• Opportunity to WFH 2 days per week and from Uniting's Melbourne CBDoffice

Your new role

As the CRM Coordinator, you will be responsible for key engagement and data infrastructure to support and report on marketing and fundraising activities. This includes development of reports and dashboards that will play a pivotal part in driving strategic decisions, improve business performance and highlight current issues and challenges.

The role involves working in Salesforce and HubSpot to support fundraising and marketing activities, and will work closely with the team in both business-as-usual work and in special projects providing subject matter expertise.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your annual base salary (81k - 91k) + super, you can access the following.

• Access salary packaging to increase take-home pay.
• Enjoy a 10% discount at Uniting Early Learning
• Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
• Free counselling with our Employee Assistance Program (EAP).
• Access training and development opportunities to help you grow.
• Enjoy 25% off at Uniting Op Shops.

Your skills and experience

• Tertiary qualifications in business analytics, administration or equivalent experience in a similar role
• Demonstrated data extraction and manipulation experience, preferably in a direct marketing or fundraising context.
• Ability to produce reports to high standard, expressed in clear language and including recommendations for action.
• Experience creating maintaining and reporting on complex automated customer journeys
• Advanced proficiency with MS Excel, including VBA.
• Ability to understand, relate to and manage diverse and difficult stakeholder needs.

View the position descriptionhere

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a 'child safe' organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.