Crisis Support Worker (Housing & Homelessness)

St Vincent de Paul Society Queensland; Toowoomba Regional; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Work with a purpose

Competitive hourly rate

Salary packaging

Employee Assistance Program

Inclusive team environment

Job summary

St Vincent de Paul Society Queensland seeks a Crisis Support Worker in Toowoomba, focusing on end-to-end support for clients through intake to exit. The role emphasizes advocacy, referral, and holistic case management for those facing homelessness or at risk.

The position is permanent, full-time (38 hours per week, Monday–Friday), based in Toowoomba, with a commitment to assisting clients to access safe, affordable housing and to sustain tenancies. EMployment checks will apply.

Qualifications

• Minimum Certificate III in Community Services (Mandatory)
• Current Blue Card (Mandatory)
• Knowledge of legislation relating to specialist homelessness services
• Experience as a Support Worker in homelessness or related field
• Ability to advocate for clients and maintain confidentiality
• Ability to work unsupervised and as part of a team
• Proactive and willing to learn
• Strong communication and time management skills
• Respect for all people regardless of their situation
• Understanding of WHS risk management
• COVID-19 vaccination status recommended but not mandatory

Responsibilities

• Provide end-to-end support for clients through intake to exit
• Deliver high-standard case management, advice, referral and advocacy
• Assist clients, including those who are homeless or at risk, to access safe, affordable accommodation
• Support adults with complex needs to sustain tenancies and improve life quality
• Work within policies to promote the Society's mission and values

Skills

Case management

Advocacy

Communication

Time management

Confidentiality

Teamwork

Independent work

Education

Certificate III in Community Services

Tools

Specialist Homelessness databases

Job description

Crisis Support Worker (Housing & Homelessness)

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Role

As Crisis Support Worker you will be responsible for the provision of end-to-end support for clients engaged through Immediate Housing Response (IHR). Employed to provide holistic support for clients throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases.

A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness.

This is a Permanent, Full-TimePosition (38 hours per week, Monday - Friday) based inToowoomba.

To be successful in the role, you will meet the following criteria:

• Minimum Certificate III in Community Services or related field (Mandatory)
• Current Blue Card or willing to apply for one(Mandatory)
• Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services
• Previous experience as a Support Worker or equivalent within the homelessness support sector or related field
• Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information
• Ability to work unsupervised at times as well as an effective team member
• Contribute positively within a team environment
• Demonstrate a friendly, positive attitude, with a willingness to learn
• Effective communication and time management skills
• Demonstrate genuine respect for all people regardless of their situation
• Understanding of risk management principles including current WHS legislation and regulations
• COVID-19 vaccination status is recommended for this role but not a mandatory requirement.
• The successful candidate will be required to hold a current Blue Card.
• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.