Crisis Programs Lead – Domestic & Family Violence

Life Without Barriers; Brisbane; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Salary packaging

Staff discounts & benefits

Job summary

AECOM requires a Program Manager for Domestic and Family Violence in Brisbane, full-time, with standard hours and on-call roster. The role includes overseeing planning, delivery and continuous improvement of programs to achieve strong participant and stakeholder outcomes.

Applicants should bring relevant tertiary qualifications in social work, human services, psychology or community services, plus mandatory checks (Blue Card, NDIS Screening, Police Check) and a valid Queensland driver’s licence.

Qualifications

• Strong organisational, problem-solving and decision-making skills within a fast-paced crisis service environment.
• Experience leading, mentoring and developing multidisciplinary teams to foster high performance.
• Ability to manage complex, high-risk client matters and support staff in crisis situations.
• Understanding of Queensland domestic and family violence legislation, safeguarding and information-sharing.

Responsibilities

• Leading the end-to-end delivery of programs across multiple service areas.
• Managing program performance, ensuring quality, compliance, and consistency.
• Working with Team Leaders and frontline teams to support effective service delivery.
• Monitoring budgets, resources and program outcomes.
• Driving continuous improvement and innovation across programs.
• Building relationships with internal teams, external stakeholders and community partners.
• Supporting reporting, planning and strategic program development.

Skills

Organisational skills

Problem solving

Decision making

Leadership

Crisis services

Education

Social Work degree

Human Services degree

Psychology degree

Community Services degree

Job description

AECOM requires a Program Manager for Domestic and Family Violence in Brisbane, full-time, with standard hours and on-call roster. The role includes overseeing planning, delivery and continuous improvement of programs to achieve strong participant and stakeholder outcomes.

Applicants should bring relevant tertiary qualifications in social work, human services, psychology or community services, plus mandatory checks (Blue Card, NDIS Screening, Police Check) and a valid Queensland driver’s licence.