Program Manager - Domestic and Family Violence

Lutheran Services Australia; Brisbane; Presencial; AUD 82.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Ongoing training & development

Descripción de la vacante

Lutheran Services Australia in Brisbane, QLD is seeking a dedicated Program Manager - Domestic and Family Violence to lead trauma-informed services that empower women and children to rebuild their lives in safety.

This full-time role offers strong operational leadership, on-call roster participation, and a supportive team culture with salary packaging and staff benefits.

Formación

• Proven leadership of multidisciplinary teams in crisis services.
• Experience delivering trauma-informed programs for women and children.
• Ability to balance competing priorities in high-pressure settings.
• Knowledge of Queensland DFV legislation and safeguarding requirements.
• Ability to lead, monitor and improve program outcomes.

Responsabilidades

• Oversee planning and delivery of programs across service areas.
• Ensure programs are well-coordinated, compliant and outcome-focused.
• Monitor budgets, resources and program outcomes.
• Collaborate with Team Leaders and frontline staff to support service delivery.
• Drive continuous improvement and innovation across programs.
• Build strong relationships with internal teams and external stakeholders.
• Support reporting, planning and strategic program development.

Conocimientos

Leadership

Team leadership

Budget management

Stakeholder management

Program delivery

Educación

Social Work / Human Services / Psychology / Community Services (tertiary qualification)

Descripción del empleo

Are you a passionate and experienced leader committed to making a meaningful difference in the lives of women and children impacted by domestic and family violence?

We are seeking a dedicated and dynamic Program Manager - Domestic and Family Violence to join our team. This is an exciting opportunity to provide strong operational leadership, inspire and support a passionate team, and drive the delivery of high-quality, trauma-informed services that empower women and children to rebuild their lives in safety.

Location: Brisbane - QLD

Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster

Remuneration: $59.53 - $62.17 ph + Super + Salary Packaging + Access to staff discounts & benefits

You will play a key role in strengthening service delivery, fostering a positive and accountable team culture, and ensuring our programs remain responsive to the complex and evolving needs of the women and children we support.

What You’ll Be Responsible For

You’ll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.

• Leading the end-to-end delivery of programs across multiple service areas
• Managing program performance, ensuring quality, compliance, and consistency
• Working closely with Team Leaders and frontline teams to support effective service delivery
• Monitoring budgets, resources, and program outcomes
• Driving continuous improvement initiatives and innovation across programs
• Building strong relationships with internal teams, external stakeholders, and community partners
• Supporting reporting, planning, and strategic program development

What You’ll Bring

• Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
• Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
• Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
• Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
• Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
• Current Blue Card, NDIS Screening, Police Check and Queensland Driver’s Licence.
• Highly Regarded-
• Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.

Why Choose Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Program for wellbeing support.
• Fitness Passport - Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

About Us

Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.