Program Manager - Domestic and Family Violence

Lutheran Services; Brisbane; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Job summary

Lutheran Services in Brisbane is seeking a Program Manager – Domestic and Family Violence to lead trauma-informed programs for women and children. You will drive delivery, quality, and compliance while supporting a skilled multidisciplinary team and coordinating services with external partners.

You will oversee planning, monitoring and continuous improvement, ensuring outcomes meet participant needs and regulatory requirements in a supportive, safety-focused environment.

Qualifications

• Tertiary qualification in Social Work, Human Services, Psychology, Community Services or related discipline.
• Experience leading and mentoring multidisciplinary teams in crisis service environments.
• Strong organisational, problem-solving and decision-making skills in high-pressure settings.
• Knowledge of Queensland domestic and family violence legislation and safeguarding requirements.

Responsibilities

• Oversee planning, delivery and continuous improvement of programs to ensure they are well-coordinated and compliant.
• Lead end-to-end program delivery across multiple service areas.
• Monitor budgets, resources and program outcomes.
• Work with Team Leaders and frontline teams to support effective service delivery.
• Drive continuous improvement initiatives and innovation across programs.
• Build relationships with internal teams, external stakeholders and community partners.
• Support reporting, planning and strategic program development.

Skills

Leadership

Mentoring

Team development

Organisational skills

Problem-solving

Decision-making

Crisis management

Education

Social Work/Human Services/Psychology/Community Services degree

Tools

Blue Card

NDIS Screening

Police Check

QLD Driver’s Licence

Job description

Program Manager - Domestic and Family Violence

Are you a passionate and experienced leader committed to making a meaningful difference in the lives of women and children impacted by domestic and family violence?

We are seeking a dedicated and dynamic Program Manager – Domestic and Family Violence to join our team. This is an exciting opportunity to provide strong operational leadership, inspire and support a passionate team, and drive the delivery of high-quality, trauma-informed services that empower women and children to rebuild their lives in safety.

Location: Brisbane - QLD Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster
Remuneration: $59.53 - $62.17 ph + Super + Salary Packaging + Access to staff discounts & benefits

You will play a key role in strengthening service delivery, fostering a positive and accountable team culture, and ensuring our programs remain responsive to the complex and evolving needs of the women and children we support.

What You’ll Be Responsible For:

You’ll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.

• Leading the end-to-end delivery of programs across multiple service areas
• Managing program performance, ensuring quality, compliance, and consistency
• Working closely with Team Leaders and frontline teams to support effective service delivery
• Monitoring budgets, resources, and program outcomes
• Driving continuous improvement initiatives and innovation across programs
• Building strong relationships with internal teams, external stakeholders, and community partners
• Supporting reporting, planning, and strategic program development

What You’ll Bring:

• Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
• Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
• Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
• Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
• Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
• Current Blue Card, NDIS Screening, Police Check and Queensland Driver’s Licence.
• Highly Regarded-
• Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Program for wellbeing support.
• Fitness Passport – Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

About Us:

Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.