Credit Risk Lead

EnergyAustralia; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Parental leave 20 weeks

Energise Program

Recognition programs

Supportive leadership

Job summary

EnergyAustralia Pty. is seeking a seasoned Credit Risk Lead to govern risk assessment and fraud detection across Residential, Business and C&I portfolios.

You will drive governance, advise on complex decisions and reduce bad debt exposure across the customer lifecycle. Based in Docklands with a hybrid 2-3 days in the office each week, this is an individual contributor role designed for a strategic leader who can accelerate improvements and partner across Credit, Collections, vendors, and credit

Qualifications

• Significant experience in business leadership and vendor management within a medium to large corporate.
• Commercial acumen with a track record of delivering strong ROI.
• Proven ability to build relationships and manage multiple stakeholders across the business and vendor network.
• Experience contributing to strategic initiatives, transformation programs or continuous improvement activities.
• Excellent communication and leadership skills, including the ability to coach, develop and influence others.

Responsibilities

• Ensure credit risk and fraud detection policy and operational processes are applied accurately and consistently across our Residential, Business and C&I customer bases.
• Act as an escalation point for complex credit assessment decisions, sharing knowledge and guidance across the Credit and Collections team.
• Partner with internal and external stakeholders, vendors and credit bureaus to manage competing priorities and resolve credit risk and fraud issues.
• Identify and contribute to process, policy and system improvements that strengthen credit risk assessment and fraud detection practices.
• Contribute to programs and initiatives that address significant credit risk or fraud issues, regulatory requirements, and capability uplift.
• Use data, analytics and technology to support continuous improvement in credit decisioning and fraud risk management outcomes.

Skills

Credit risk assessment

Fraud detection

Stakeholder management

Leadership

Data analytics

Job description

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About the Role

The Credit Risk Lead provides specialist direction for EnergyAustralia's credit risk assessment and fraud detection practices across our Residential, Business and C&I portfolios. This role brings together governance and continuous improvement of credit risk and fraud detection practices, serving as an escalation point for complex credit assessment decisions and helping reduce EnergyAustralia's exposure to bad debt and fraud losses across the customer lifecycle.

Working closely with stakeholders across Credit and Collections, vendors and credit bureaus, the role identifies risk mitigation opportunities, drives process and system improvements, and supports strategic initiatives that strengthen credit and fraud outcomes across the business.

This is a newly created permanent position, based at Docklands with a hybrid working environment of 2-3 days in the office per week. Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

• Ensure credit risk and fraud detection policy and operational processes are applied accurately and consistently across our Residential, Business and C&I customer bases.
• Act as an escalation point for complex credit assessment decisions, sharing knowledge and guidance across the Credit and Collections team.
• Partner with internal and external stakeholders, vendors and credit bureaus to manage competing priorities and resolve credit risk and fraud issues.
• Identify and contribute to process, policy and system improvements that strengthen credit risk assessment and fraud detection practices.
• Contribute to programs and initiatives that address significant credit risk or fraud issues, regulatory requirements, and capability uplift.
• Use data, analytics and technology to support continuous improvement in credit decisioning and fraud risk management outcomes.

About you

• Significant experience in business leadership and vendor management within a medium to large corporate, with a strong understanding of credit risk assessment methodologies and fraud detection practices.
• Commercial acumen, with a track record of delivering strong return on investment.
• Proven ability to build relationships and manage multiple stakeholders across the business and vendor network, while delivering on demanding challenges.
• Experience contributing to strategic initiatives, transformation programs or continuous improvement activities.
• Excellent communication and leadership skills, including the ability to coach, develop and influence others.

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s what you can look forward to:

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks’ paid parental leave – completely gender-equal
• Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self