Credit Risk Lead

EnergyAustralia Pty; Victoria; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

EnergyAustralia Pty is seeking a Credit Risk Lead to provide expert direction on credit risk assessment and fraud detection across Residential, Business, and C&I portfolios. The role anchors governance and continuous improvement, acting as an escalation point for complex decisions and partnering with lenders, vendors and bureaus to reduce bad debt and fraud losses.

This newly created permanent role is based in Docklands with a hybrid work pattern 2–3 days in the office weekly, reporting to the

Qualifications

• Significant expertise in credit risk assessment methodologies and fraud detection practices.
• Proven ability to lead in a medium to large corporate environment.
• Strong commercial acumen with ROI focus.
• Excellent written and verbal communication; able to coach and influence others.

Responsibilities

• Ensure credit risk and fraud detection policies are applied accurately across Residential, Business and C&I portfolios.
• Act as escalation point for complex credit decisions and share guidance across the team.
• Partner with internal/external stakeholders, vendors and credit bureaus to manage priorities and resolve issues.
• Identify and drive process, policy and system improvements in credit risk and fraud practices.
• Contribute to programs addressing regulatory requirements and capability uplift.
• Utilise data analytics and technology to support improved credit decisioning and fraud risk outcomes.

Skills

Credit risk assessment

Fraud detection

Vendor management

Stakeholder management

Leadership

Data analytics

Job description

Job Description

Credit Risk Lead

Business Unit: Customer

Sourcing Location: Victoria

About Us

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About The Role

The Credit Risk Lead provides specialist direction for EnergyAustralia's credit risk assessment and fraud detection practices across our Residential, Business and C&I portfolios. This role brings together governance and continuous improvement of credit risk and fraud detection practices, serving as an escalation point for complex credit assessment decisions and helping reduce EnergyAustralia's exposure to bad debt and fraud losses across the customer lifecycle.

Working closely with stakeholders across Credit and Collections, vendors and credit bureaus, the role identifies risk mitigation opportunities, drives process and system improvements, and supports strategic initiatives that strengthen credit and fraud outcomes across the business.

This is a newly created permanent position, based at Docklands with a hybrid working environment of 2-3 days in the office per week. Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

• Ensure credit risk and fraud detection policy and operational processes are applied accurately and consistently across our Residential, Business and C&I customer bases.
• Act as an escalation point for complex credit assessment decisions, sharing knowledge and guidance across the Credit and Collections team.
• Partner with internal and external stakeholders, vendors and credit bureaus to manage competing priorities and resolve credit risk and fraud issues.
• Identify and contribute to process, policy and system improvements that strengthen credit risk assessment and fraud detection practices.
• Contribute to programs and initiatives that address significant credit risk or fraud issues, regulatory requirements, and capability uplift.
• Use data, analytics and technology to support continuous improvement in credit decisioning and fraud risk management outcomes.

About You

• Significant experience in business leadership and vendor management within a medium to large corporate, with a strong understanding of credit risk assessment methodologies and fraud detection practices.
• Commercial acumen, with a track record of delivering strong return on investment.
• Proven ability to build relationships and manage multiple stakeholders across the business and vendor network, while delivering on demanding challenges.
• Experience contributing to strategic initiatives, transformation programs or continuous improvement activities.
• Excellent communication and leadership skills, including the ability to coach, develop and influence others.

Applications close Sunday 15 November 2026

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s What You Can Look Forward To

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks’ paid parental leave – completely gender-equal
• Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self