Credit Strategy Leader

Energy Australia; Melbourne; Híbrido; AUD 190.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Electricity & gas discounts

20 weeks parental leave

Flexible working – Energise program

Performance recognition programs

Supportive leadership culture

Descripción de la vacante

EnergyAustralia is seeking a Credit Strategy Leader to drive credit risk, collections strategy and process optimisation within the Customer Operations unit. The role manages PowerCurve Collections, supports risk capability across portfolios, and delivers cost-out initiatives while leading a team of 7.

Based in Docklands with a hybrid work pattern (2–3 days in the office), you will translate data into effective credit strategies and ensure regulatory reporting to the AER and ESC is accurate and

Formación

• Demonstrated experience in credit risk, collections strategy, customer operations, analytics or a related operational leadership role.

Responsabilidades

• Manage the configuration and operation of the PowerCurve Collections system across assigned portfolios.
• Support credit risk strategy across Residential, SME and C&I portfolios, including segmentation and scoring.
• Identify initiatives to reduce cost-to-serve and improve process efficiency.
• Own the controls and assurance framework for credit strategy activities; ensure regulatory reporting is accurate and timely.
• Manage vendor relationships related to PowerCurve and collections activities; lead a team focused on accountability.
• Collaborate with Legal, Regulatory, Finance and Compliance teams to ensure controls are effective.

Conocimientos

Credit risk

Collections strategy

Customer operations

Analytics

Stakeholder engagement

Herramientas

PowerCurve Collections

Descripción del empleo

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About the Role

As part of the Customer Operations business unit, the Credit Strategy Leader supports and delivers strategic initiatives across credit, collections and process optimisation. The role manages the PowerCurve Collections platform, supports enhancements to credit risk capability across Residential, SME and C&I portfolios, and contributes to cost-out and operational improvement initiatives, leading a small team focused on accountability and capability growth.

Working closely with Technology, Finance, Regulatory and Compliance teams and external vendors, the role translates data and insights into effective credit and collections strategies — owning the controls and assurance framework for credit strategy activities and ensuring accurate, timely regulatory reporting to the AER and ESC.

This is a newly created permanent position, with 7 direct reports, based at Docklands with a hybrid working environment of 2-3 days in the office per week.

Key Responsibilities

• Manage the configuration and ongoing operation of the PowerCurve Collections system across assigned customer portfolios.
• Support credit risk strategy across Residential, SME and C&I portfolios, including segmentation, behavioural scoring and treatment optimisation.
• Identify and support initiatives that reduce cost-to-serve and improve process efficiency across defined operational areas.
• Own the controls and assurance framework for credit strategy activities, ensuring key risk and operational controls are documented, tested and operating effectively.
• Prepare and submit accurate, timely regulatory reporting to the AER and ESC, liaising with Legal, Regulatory Affairs, Finance and Compliance teams.
• Manage vendor relationships related to PowerCurve and collections activities, and lead and develop a team focused on accountability and customer empathy.

About you

• Demonstrated experience in credit risk, collections strategy, customer operations, analytics or a related operational leadership role.
• Strong analytical skills, with experience developing and optimising risk-based customer strategies.
• Experience managing operational systems, decision engines or collections platforms.
• Strong commercial acumen and understanding of the drivers of customer and business value.
• Capability to build strong relationships and work with multiple stakeholders across the business and vendors.
• Strong communication and stakeholder engagement capabilities.

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s what you can look forward to:

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks' paid parental leave - completely gender-equal
• Energise Program - flexible working that's team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes - tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self