Credit Controller (2-3 days per week)

Pilot Partners; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Employee Assistance Program

Wellness activities

Job summary

Pilot Partners is seeking a proactive Credit Controller to join our Brisbane team. You will manage accounts receivable, follow up on outstanding invoices and work with clients to resolve debts promptly.

You'll bring experience in credit control, strong communication skills, and meticulous attention to detail. The role offers a supportive environment, competitive salary, and opportunities for training and career progression within a professional services firm.

Qualifications

• Experience in credit control or accounts receivable, ideally within professional services.
• Certificate IV or Diploma in Accounting/Finance is a plus, but not essential.
• Proficiency with MS Office and practice management/document management systems.
• Excellent communication skills and ability to manage challenging conversations professionally.
• Strong attention to detail and ability to interpret aged debtor reports and trends.

Responsibilities

• Manage and maintain the accounts receivable ledger with accurate, timely recording.
• Monitor aged debtors and prioritise collection activity.
• Contact clients by phone to discuss balances and payment terms.
• Negotiate payment plans and resolve failed or declined payments.
• Prepare and issue statements and invoices to clients.
• Generate regular accounts receivable and debt recovery reports and identify improvements.
• Build relationships with internal and external stakeholders.
• Escalate collection matters to external debt collection or legal representatives as needed.

Skills

Credit control

Accounts receivable

Debt recovery

Finance

Education

Certificate IV or Diploma in Accounting/Finance

Tools

Microsoft Office Suite

Practice Management

Document Management Systems

Job description

Pilot Partners is a leading full service mid-tier accounting firm located in OneEagle in Brisbane’s CBD. We pride ourselves on our ability to get the job done and to provide our clients with exceptional service and results.

We have a rare and exciting opportunity for a proactive, reliable and detail-oriented Credit Controller to join our team.

The Role

As a Credit Controller, you will be responsible for the timely follow-up and recovery of outstanding invoices, maintaining accurate accounts receivable records, and working proactively with clients to resolve outstanding debts. It is a role where accuracy, sound judgement and a genuine, professional approach to conversations really make a difference.

What you’ll do

• Manage and maintain the accounts receivable ledger, ensuring transactions are recorded accurately and on time
• Monitor aged debtors, prioritise collection activity based on the age and circumstances of outstanding debt
• Contact clients by phone to discuss outstanding balances, payment terms and resolve account queries
• Negotiate payment plans and resolve failed or declined payments
• Prepare and issue statements and invoices to clients
• Prepare regular accounts receivable and debt recovery reports, flagging areas of concern and recommending improvements
• Build strong relationships with internal and external stakeholders
• Escalate collection matters where appropriate, including liaison with external debt collection or legal representatives

What you’ll bring

• Previous experience in credit control, accounts receivable, debt recovery or a similar finance role – ideally within professional services
• A Certificate IV or Diploma in Accounting, Finance or a related discipline is a plus, but not essential
• Proficiency in Microsoft Office Suite, with experience using Practice Management and Document Management Systems
• Excellent communication skills and the ability to manage challenging conversations professionally
• Sharp attention to detail and strong analytical skills, with the ability to interpret aged debtor reports, spot trends and make recommendations
• A proactive, solutions-focused mindset and a collaborative, client-first approach
• Strong problem-solving skills, with the capacity to investigate and resolve account discrepancies and other matters impacting outstanding debts

Why Pilot?

• Supportive and professional team environment
• Work / life balance
• Competitive salary package
• Regular training
• Employee Assistance Program
• Wellness activities including but not limited to onsite yoga, pilates, meditation, massages, run club, and access to on-site flu vaccinations
• Social club with a variety of events, firm-wide End of Financial Year party and Christmas events, monthly birthday morning teas
• Casual Friday every week

You must have full Australian working rights in order for your application to be successful.

Please note that due to the large number of applications, only shortlisted candidates will be contacted.