Credit Control Manager

Berkshire Hathaway Specialty Insurance Company; Sydney; Presencial; AUD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive rewards package

Parental leave up to 4 months

Wellbeing benefits

Descripción de la vacante

Berkshire Hathaway Specialty Insurance (BHSI) in Sydney is seeking a self-directed Credit Control Manager to oversee billing and collection activities for Australia and New Zealand. You'll develop uniform strategies and systems regionally, working with underwriting, our offshore partner Xceedance, brokers, program administrators, and MGAs to improve collection outcomes.

The role requires 8+ years in collections and credit control, strong Excel skills, and a collaborative, global mindset.

Formación

• 8+ years' collections and credit control experience in personal and commercial insurance.
• Experience with collections systems and tools; multinational experience is a plus.
• Strong mathematical, analytical, and numerical capabilities.

Responsabilidades

• Lead development of process improvements across the Credit Control function.
• Resolve complex open balances and collection issues.
• Interface with Xceedance on receivable issues; train teammates as needed.
• Review aging reports to address negative trends and improve results.
• Oversee Statements of Account and Collections across Brokers, MGAs, and partners.
• Manage global reporting relationships for collection metrics.

Conocimientos

Mathematical skills

Communication skills

Organizational skills

Global collaboration

Interpersonal skills

Time management

System development

Multinational experience

Educación

Tertiary qualifications

Herramientas

Collections systems

MS Excel

Descripción del empleo

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a self-directed and highly motivated Credit Control Manager to join Australian and New Zealand Operations team based in Sydney. This position will be accountable for the oversight of the billing and collection activities for BHSI in our region, and will work closely with our underwriting teams, our offshore business partner, Xceedance as well as our external stakeholders incl. Brokers, Program Administrators and MGAs.

We are seeking an individual who is intelligent, passionate, and always striving towards excellence. The successful candidate will have the relevant experience and enthusiasm to build our Credit Control function across Australia and New Zealand by developing and implementing uniform strategies, processes, and systems that will improve the outcomes and efficiency of collection activities.

Duties & Responsibilities

• Working with the business and key external partners, leading the development of process improvements across the Credit Control function
• Lead resolution of collection issues, particularly problem-solving of complex open balances
• Routinely interface with Xceedance staff on day-to-day receivable issues including overdue accounts; train teammates as warranted
• Review aging reports, analyzing results to ensure they are within company expectations and drive better results to address any negative trends
• Oversee, develop, and improve Statement of Account and Collections processes between Brokers, Program Administrators, MGAs, and Xceedance
• Manage global reporting relationships of collection results and other metrics

Qualifications, Skills, And Experience

• Minimum 8 years' relevant collections and credit control experience in personal and commercial insurance; prior system development experience and/or multinational experience is a plus
• Familiar with Collections systems and tools, including strong MS Excel skills
• Experience with range of processes such as Statement of Account and other collection methods
• Excellent mathematical skills
• Strong communication and organizational skills
• Ability and willingness to work with global teammates across different timezones
• Excellent interpersonal and time management skills
• Relevant tertiary qualifications or equivalent experience

We recognize that experiences and career paths vary. If you are excited by this opportunity but do not meet every requirement, we still encourage you to apply.

BHSI Offers:

• A competitive total reward package, including base salary, discretionary bonus opportunity, and superannuation.
• Additional annual leave based on relevant professional experience, recognizing the expertise you bring to BHSI.
• Up to four months of paid parental leave to support teammates and their families.
• Comprehensive insurance benefits, including Life, Total and Permanent Disability, and Salary Continuance cover.
• Wellbeing support through AIA Vitality, our Teammate Assistance Program, and discounts on health insurance, gym memberships, and lifestyle benefits.
• Support for professional growth, including tuition reimbursement, professional designation assistance, study support, and ongoing learning opportunities.
• A purposely non-bureaucratic culture that values simplicity, accountability, individual excellence, and collaboration within a strong team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the ongoing needs of the organization