Senior/Claims Consultant

Berkshire Hathaway Specialty Insurance; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Superannuation

Parental leave

Insurance benefits

Wellbeing program

Tuition reimbursement

Non-bureaucratic culture

Job summary

Berkshire Hathaway Specialty Insurance in Sydney is seeking a Senior/Claims Consultant to manage a portfolio of complex Accident & Health claims, delivering clear policy responses and practical recommendations. You will collaborate with underwriting, actuarial, legal and operations teams to translate claim insights into improvements, while upholding BHSI's values of integrity and service.

This role offers autonomy, professional growth and the chance to contribute to a high-performing claims team

Qualifications

• Relevant experience in Accident & Health claims, preferably including group personal accident, corporate travel, sickness and related benefit matters.
• Experience managing complex or sensitive claims involving policy response, medical information, benefit assessment, investigation, negotiation or resolution strategy.
• ANZIIF membership and insurance credentials strengthen claims capability and professional development.

Responsibilities

• Own end-to-end management of complex Accident & Health claims in line with Claims Service Standards.
• Analyse policy response, medical information, entitlement and reserves with clear rationale.
• Drive investigations, medical reviews, and resolution strategy with advisers and vendors.
• Build trusted customer and broker relationships through responsive, professional claims handling.
• Provide technical leadership and share knowledge within the team.

Skills

Technical claims judgment

Customer and broker focus

Clear communication

Commercial awareness

Organisation and execution

Education

ANZIIF membership

Tertiary qualifications

Job description

Berkshire Hathaway Specialty Insurance – Sydney CBD NSW

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Step into a Senior/Claims Consultant role with BHSI’s Accident & Health Claims team in Sydney. You will manage a portfolio of complex group personal accident, corporate travel, sickness, injury and related benefit claims, resolving matters with service, accuracy and pace.

You will make clear policy response, entitlement and reserving decisions, shape claim strategy and keep customers and brokers informed with practical, confident communication. You will also partner with underwriting, actuarial, legal and operations teammates to translate claim insights into continuous improvement.

Backed by Berkshire Hathaway’s strength and BHSI’s purposely non-bureaucratic culture, you will have the autonomy to act decisively, contribute to better outcomes and help strengthen technical capability across the team.

Key Responsibilities

Own end-to-end management of complex Accident & Health claims in line with BHSI Claims Service Standards.

Analyse policy response, medical and factual information, benefit entitlement and quantum promptly, fairly and with clear rationale.

Assess exposure, set and maintain appropriate reserves, and report significant developments with commercial discipline.

Drive investigations, medical reviews, rehabilitation input and resolution strategy by managing advisers, experts and vendors to achieve fair and commercially sound outcomes.

Build trusted customer and broker relationships through responsive, professional and transparent claims handling.

Provide technical leadership to the Claims team through peer review, file quality feedback and practical knowledge sharing.

Share claim trends with underwriting, actuarial, legal and operations teammates to support portfolio insight and process improvement.

Key Skills

Technical claims judgment: confident policy interpretation, entitlement assessment, reserving and claims decision-making in complex Accident & Health matters.

Customer and broker focus: a service mindset grounded in responsiveness, professionalism, transparency and respect.

Clear communication: the ability to translate technical and sensitive claim issues into concise, practical messages for different audiences.

Commercial awareness: an understanding of how claim decisions affect customers, brokers, underwriting and portfolio performance.

Organisation and execution: strong prioritisation, accuracy and attention to detail in a varied, time-sensitive environment.

Qualifications & Experience

Relevant experience in Accident & Health claims, preferably including group personal accident, corporate travel, sickness, injury and related benefit matters.

Experience managing complex or sensitive claims involving policy response, medical information, benefit assessment, investigation, negotiation or resolution strategy.

Tertiary qualifications, ANZIIF membership, legal qualifications, medical, rehabilitation or other insurance-related credentials are desirable where they strengthen technical knowledge, claims capability or professional development.

We recognise that experiences and career paths vary. If you are excited by this opportunity but do not meet every requirement, we still encourage you to apply.

BHSI Offers

• A competitive total reward package, including base salary, discretionary bonus opportunity, and superannuation.
• Additional annual leave based on relevant professional experience, recognising the expertise you bring to BHSI.
• Up to four months of paid parental leave to support teammates and their families.
• Comprehensive insurance benefits, including Life, Total and Permanent Disability, and Salary Continuance cover.
• Wellbeing support through AIA Vitality, our Teammate Assistance Program, and discounts on health insurance, gym memberships, and lifestyle benefits.
• Support for professional growth, including tuition reimbursement, professional designation assistance, study support, and ongoing learning opportunities.
• A purposely non-bureaucratic culture that values simplicity, accountability, individual excellence, and collaboration within a strong team framework.

Note

This job description is not intended to be all-inclusive. Teammates may perform other related duties as needed to support the ongoing needs of the organisation. Compensation will be commensurate with experience.