CPAP Therapy Consultant: Sleep Diagnostics & Patient Support

Air Liquide; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking an administrative support professional to assist commercial activities and patient-facing services. You will serve as the first point of contact for clients, provide administrative support, and help coordinate cpap service and equipment setups.

You will engage with patients and healthcare partners, educate on sleep disorders, and support follow-up appointments. The role emphasizes empathy, strong listening, and a willingness to learn new systems in a

Qualifications

• Experience in customer-facing roles such as retail, hospitality or reception.
• Warm, empathetic and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and ability to learn new software.

Responsibilities

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Skills

Customer-facing role

Empathetic communication

Active listening

Basic computer skills

Job description

Air Liquide Healthcare Australia is seeking an administrative support professional to assist commercial activities and patient-facing services. You will serve as the first point of contact for clients, provide administrative support, and help coordinate cpap service and equipment setups.

You will engage with patients and healthcare partners, educate on sleep disorders, and support follow-up appointments. The role emphasizes empathy, strong listening, and a willingness to learn new systems in a