CPAP Therapy Concierge & Clinic Support Specialist

Air Liquide Healthcare; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to support patient care, sales and administration in our Gold Coast clinic. You will manage patient enquiries, set up equipment, and coordinate with sleep specialists to ensure quality therapy.

The role combines patient service, stock control and billing tasks, with emphasis on accurate records, compliance and exceptional customer experience.

Qualifications

• Retail experience with customer service and sales is advantageous but not essential.
• Ability to read, analyse and interpret documents such as safety rules and procedures.
• Ability to solve practical problems and respond to common enquiries or complaints.
• Strong interpersonal and communication skills; ability to deal with difficult customers.
• Computer literacy; ability to use Google Workspace and learn company software.

Responsibilities

• Take care of patients' enquiries over the counter and by phone following company procedures.
• Investigate and resolve patient issues; escalate to Manager as needed.
• Provide set-up, ongoing services and equipment per medical prescription where applicable.
• Fit prescribed mask and advise on the most suitable option.
• Provide therapy support and troubleshoot patient difficulties.
• Counsel patients and liaise with referring physicians when required.
• Provide follow-up reports to physicians as advised.
• Support sales through promotion of services, products and programs.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Organisational skills

Attention to detail

Computer literacy

Tools

Google Workspace

Job description

Air Liquide Healthcare Australia is seeking a CPAP Therapy Consultant to support patient care, sales and administration in our Gold Coast clinic. You will manage patient enquiries, set up equipment, and coordinate with sleep specialists to ensure quality therapy.

The role combines patient service, stock control and billing tasks, with emphasis on accurate records, compliance and exceptional customer experience.