CPAP Therapy Consultant

airliquidehr; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Sales incentive bonus

14 weeks paid parental leave

Job summary

Air Liquide Healthcare Australia is seeking a Retail/CPAP Therapy Consultant for our West Burleigh clinic. You will be the initial contact for clients, guide CPAP equipment setup, and collaborate with physicians to create effective treatment plans.

Role emphasizes patient education, service excellence, and product upsell. The position targets individuals passionate about sleep medicine, with retail or healthcare experience and strong organisational skills.

Qualifications

• Experience in retail, healthcare or sales environments.
• Strong communication and customer service skills across all touchpoints.
• Keen interest in CPAP therapy and sleep medicine disciplines.
• Excellent organisational and administrative abilities.
• Eligible to work in Australia without sponsorship.

Responsibilities

• Be the first point of contact for new and existing clients.
• Provide guidance on CPAP equipment, setup and service needs.
• Coordinate care with physicians to tailor treatment plans.
• Conduct customer education about CPAP therapy and options.
• Maintain clinic equipment and ensure hygiene standards.
• Upsell products and services where appropriate.
• Support and follow up with patients post-diagnosis.

Skills

Communication skills

Customer service

Organisational skills

Sales experience

CPAP knowledge

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the West Burleigh. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients.

This position would be a great fit for a proactive individual who is passionate about providing excellent service in the area of obstructive sleep apnea management.

As a Retail/CPAP Therapy Consultant, you will collaborate closely with physicians to create tailored and effective treatment plans that address the specific needs of each patient.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Are you a MATCH?

• Previous experience in a retail, healthcare or sales environments highly regarded
• Good communication skills
• Experience with customer service across all stages of customer interaction
• Keen interest in CPAP therapy and sleep medicine disciplines
• Strong organisational and administrational skills
• Full Australian working rights

We offer:

• Base plus Sales Incentive Bonus
• 14 weeks paid parental leave
• Family and social activities
• A professional environment with a focus on wellbeing
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Retail discount programs with over 350 retailers
• Employee social events
• One paid volunteering day each year
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.