CPAP Therapy Consultant

VitalAire Canada Inc.; Richmond Shire; On-site; AUD 60,000 - 80,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking an experienced Retail/CPAP Therapy Consultant to join our Richmond clinic to enhance customer care and manage sleep apnea treatments for our patients.

The role involves being the first contact for clients, evaluating and titration studies, guiding CPAP equipment setup, arranging follow-ups, educating patients and families, collaborating with healthcare professionals, upselling products, and maintaining clinic equipment.

Qualifications

• Valid Australian working rights.
• Experience in retail, healthcare or sales environments.
• Good communication and customer service skills.
• Interest in CPAP therapy and sleep medicine.
• Strong organisational and administrational abilities.

Responsibilities

• Be the initial contact for new and existing clients.
• Conduct diagnostic evaluations and titration studies.
• Provide guidance on CPAP equipment and setup.
• Schedule follow-up appointments and ongoing patient support.
• Educate patients and families about sleep disorders and treatments.
• Collaborate with healthcare professionals and service providers.
• Promote and upsell products and services.
• Maintain and sterilise clinic equipment.

Skills

Communication skills

Customer service

CPAP therapy interest

Organisational skills

Administrative skills

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Richmond clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Are you a MATCH?

• Valid Australian working rights
• Previous experience in a retail, healthcare or sales environments highly regarded
• Good communication skills
• Experience with customer service across all stages of customer interaction
• Keen interest in CPAP therapy and sleep medicine disciplines
• Strong organisational and administrational skills

About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!