CPAP Therapy Consultant

airliquidehr; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Air Liquide Healthcare Australia seeks an administrator to support commercial activities and patient services. You will be the first point of contact, manage bookings, CPAP guidance, and follow-up care for sleep diagnostics patients.

Key tasks include handling contracts, interfacing with customers and payors, educating families about sleep disorders, and promoting services while maintaining clinic equipment.

Qualifications

• Experience in retail, hospitality, reception, or any customer-facing role.
• Warm, empathetic and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

Responsibilities

• Initial point of contact for both new and existing clients.
• Provide administrative support to commercial activities and patients.
• Conduct diagnostic evaluations and provide CPAP guidance and setup assistance.
• Provide follow-up appointments and ongoing support for patients.
• Educate patients and families about sleep disorders and treatment options.
• Collaborate with healthcare professionals and service providers.
• Promote and upsell products and services; maintain clinic equipment.

Skills

Customer service

Communication

Active listening

Computer skills

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients


• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing


• Offer guidance on CPAP equipment, setup and ongoing service requirements


• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients


• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options


• Collaborate with healthcare professionals and service providers


• Promote and upsell our product range and services


• Maintain and sterilise clinic equipment

Are you a MATCH?

• Experience in retail, hospitality, reception, or any customer-facing role.


• A warm, empathetic, and patient communication style.


• Strong listening skills and a genuine desire to help people.


• Basic computer skills and comfort learning new software systems.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.