CPAP Therapy Consultant

airliquidehr; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training

Sales incentive bonus

Parental leave 14 weeks

Wellbeing initiatives

Career growth opportunities

Retail discounts

Job summary

Air Liquide Healthcare Australia is seeking a Retail/CPAP Therapy Consultant to join the Morphett Vale clinic. You will be the first point of contact for clients, support sleep apnea evaluations, and guide CPAP equipment setup and ongoing service.

In this role you’ll educate patients and families, work with healthcare professionals, promote our product range, manage stock and keep the clinic sterile and well organised. A positive customer-focused mindset is essential.

Qualifications

• Strong communication skills for client interactions.
• Excellent organisational and administrative abilities.
• Experience delivering customer service across all touchpoints.
• Keen interest in CPAP therapy and sleep medicine.
• Valid Australian working rights required.

Responsibilities

• Be the initial point of contact for new and existing clients.
• Conduct diagnostic evaluations and titration-related tasks.
• Advise on CPAP equipment, setup and ongoing service needs.
• Provide follow-up care for newly diagnosed patients and ongoing support.
• Educate patients and families about sleep disorders and treatment options.
• Collaborate with physicians and other health professionals.
• Promote and upsell CPAP products and services.
• Maintain and sterilise clinic equipment.
• Handle stock and administrative tasks.

Skills

Good communication

Organisational skills

Customer service

Interest in CPAP therapy

Australian working rights

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

We are currently looking for a Retail/CPAP Therapy Consultant to join our team at the Morphett Vale clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients. As a Retail/CPAP Therapy Consultant, you will collaborate closely with physicians to create tailored and effective treatment plans that address the specific needs of each patient.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients

• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing

• Offer guidance on CPAP equipment, setup and ongoing service requirements

• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients

• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options

• Collaborate with healthcare professionals and service providers

• Promote and upsell our product range and services

• Maintain and sterilise clinic equipment

• Administration tasks including but not limited to stock management

Are you a MATCH?

• Good communication skills

• Strong organisational and administrational skills

• Experience with customer service across all stages of customer interaction

• Keen interest in CPAP therapy and sleep medicine disciplines

• Valid Australian working rights

We offer:

• Training regarding CPAP products and services

• Base plus Sales Incentive Bonus

• 14 weeks paid parental leave

• Family and social activities

• A professional environment with a focus on wellbeing

• Salary Continuance Insurance

• Local and global opportunities

• Health and wellbeing initiatives

• Retail discount programs with over 350 retailers

• Employee social events

• One paid volunteering day each year

• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.