CPAP Care & Solutions Consultant

Air Liquide; Gold Coast City; Remote; AUD 55,000 - 70,000; Full time

Job summary

Air Liquide Healthcare Australia seeks a CPAP Therapy Consultant to join its West Burleigh clinic. You will deliver over-the-counter and telephone patient support, manage files and stock, and promote services while following prescriptions and procedures.

Role includes fitting masks, counselling patients, coordinating with physicians, and ensuring compliant, smooth clinic operations for optimal therapy outcomes.

Qualifications

• Minimum one year of retail experience with customer service and sales skills preferred.
• Ability to read, analyse and interpret safety rules, operating and instruction manuals.
• Strong interpersonal and communication skills to handle difficult customers.
• Proficient computer skills including Google Workspace and ERP software.

Responsibilities

• Take care of patient enquiries over the counter and by phone according to procedures.
• Provide setup, ongoing services and counselling for CPAP therapy per prescription.
• Manage stock, orders, invoices and follow-ups; maintain patient files in ERP.
• Coordinate servicing with manufacturers and ensure compliance with policies.

Skills

Customer service

Sales skills

Retail experience

Interpersonal skills

Communication skills

Problem solving

Computer literacy

Education

Tertiary qualifications advantageous

Tools

Great Plains ERP

Monday.com

Google Workspace

Job description

Air Liquide Healthcare Australia seeks a CPAP Therapy Consultant to join its West Burleigh clinic. You will deliver over-the-counter and telephone patient support, manage files and stock, and promote services while following prescriptions and procedures.

Role includes fitting masks, counselling patients, coordinating with physicians, and ensuring compliant, smooth clinic operations for optimal therapy outcomes.