Court & Tribunal Client Services Officer

Federal Court of Australia; Melbourne; Presencial; AUD 79.000 - 86.000; Jornada completa

Descripción de la vacante

Federal Court of Australia in Melbourne, VIC is recruiting a Client Services Officer (CSO) for the Court and Tribunal Services team. The role supports enquiries management, document handling and Registrar duties across Federal Circuit and Family Court registries.

CSOs may mentor staff and handle complex enquiries, ensuring high-quality service to judiciary and public. The position requires strong client service, organisational and communication skills, with flexibility to adapt to procedures and

Formación

• A demonstrated record of success in providing service to clients in a high-volume environment.
• Strong organizational, analytical and problem-solving skills with the ability to work independently.
• Ability to work well in a team and coach colleagues.
• Proven ability to communicate effectively with diverse stakeholders including judiciary and senior management.
• Ability to contribute to and support change and adapt to new procedures.

Responsabilidades

• Provide information and advice on court services, procedures, processes and forms to help clients resolve enquiries.
• Progress cases with administrative services including document lodgement, enquiries management and fees handling.
• Assist in managing complex cases through the case management system.
• Work independently within rules to apply legislation and court processes.
• Identify issues and contribute to problem resolution.
• Schedule and prioritise matters for hearing to achieve early resolution.
• Liaise with internal/external stakeholders including Judge’s chambers and registrars to aid case resolution.
• Coach employees and identify training needs; provide QA.
• Collate, analyse and report as required; assist Registrars as needed.
• Assist Registrars as required.

Conocimientos

Customer service

Enquiries management

Communication

Coaching staff

Descripción del empleo

Federal Court of Australia in Melbourne, VIC is recruiting a Client Services Officer (CSO) for the Court and Tribunal Services team. The role supports enquiries management, document handling and Registrar duties across Federal Circuit and Family Court registries.

CSOs may mentor staff and handle complex enquiries, ensuring high-quality service to judiciary and public. The position requires strong client service, organisational and communication skills, with flexibility to adapt to procedures and