Court Services Advisor - Client Support & Enquiries

Federal Court of Australia; Melbourne; On-site; AUD 60,000 - 72,000; Full time

Job summary

Federal Court of Australia – Melbourne VIC is advertising for Client Services Officer (CSO) roles in the Melbourne Federal Circuit and Family Court of Australia Family Law Registry and Federal Court of Australia Registry. CSOs support enquiries, document management, and deputy registrar tasks while staying adaptable to new procedures.

Key responsibilities include providing information on court services, processing cases, and assisting in complex matters.

Qualifications

• Experience in delivering client-focused public service in high-volume environments.
• Ability to use initiative and meet deadlines independently.
• Proven coaching or training experience with colleagues.
• Strong written and oral communication across diverse stakeholders.
• Willingness to adapt to new procedures and processes.

Responsibilities

• Provide information and advice on court services, forms and procedures.
• Progress cases with administrative duties and fee handling.
• Assist in complex case management through case management systems.
• Work autonomously within rules to apply legislation and guidelines.
• Identify issues and contribute to problem resolution.
• Schedule matters for hearing to achieve early resolution.
• Liaise with judges chambers, registrars, staff and practitioners.
• Coach staff, identify training needs and ensure quality.
• Prepare reports and assist Registrars as required.

Skills

Customer service

Public interaction

Organisational skills

Analytical thinking

Problem solving

Initiative

Teamwork

Coaching/training

Communication

Stress management

Process improvement

Tools

Case management system

Job description

Federal Court of Australia – Melbourne VIC is advertising for Client Services Officer (CSO) roles in the Melbourne Federal Circuit and Family Court of Australia Family Law Registry and Federal Court of Australia Registry. CSOs support enquiries, document management, and deputy registrar tasks while staying adaptable to new procedures.

Key responsibilities include providing information on court services, processing cases, and assisting in complex matters.