Court Services Specialist: National & Local Support

Federal Circuit and Family Court of Australia; Dubbo; On-site; AUD 79,000 - 86,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

Federal Circuit and Family Court of Australia seeks staff to provide direct court services to judiciary and public, locally and nationally. Roles include enquiries management, file handling and Registrar support, with opportunities for role rotation across SSH and Location Based Support streams.

Strong client service, teamwork and reporting are essential. The position entails handling high-volume enquiries, coordinating hearings, and mentoring staff while working within court procedures and

Qualifications

• Experience delivering client-focused services in a high-volume environment.
• Strong organisational and problem-solving skills with initiative.

Responsibilities

• Provide information and advice on court services, procedures and forms.
• Progress cases with administrative tasks including document lodgement and fee reconciliation.
• Assist in managing complex cases using the case management system.
• Work independently within defined rules applying legislation and guidelines.
• Coordinate with judges’ chambers, registrars and staff to resolve cases.
• Coach staff and identify training needs; provide quality assurance.
• Collate, analyse and generate reports as required.
• Assist Registrars as needed.

Skills

Client service

Organisational skills

Teamwork

Communication skills

Problem solving

Job description

Federal Circuit and Family Court of Australia seeks staff to provide direct court services to judiciary and public, locally and nationally. Roles include enquiries management, file handling and Registrar support, with opportunities for role rotation across SSH and Location Based Support streams.

Strong client service, teamwork and reporting are essential. The position entails handling high-volume enquiries, coordinating hearings, and mentoring staff while working within court procedures and