Judicial and Registry Services Team Leader

Federal Court of Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Federal Court of Australia in Sydney seeks a Judicial and Registry Services Team Leader to oversee high-quality case management, court room and chambers support for judicial officers, registrars and court users.

You will lead client services teams, coordinate courts’ operations, produce management reports and drive continuous improvement while complying with public service standards and diversity commitments.

Qualifications

• Demonstrated staff management, change management, leadership experience.
• Strong relationship management and communication with judiciary and professionals.
• Organisational and problem-solving skills; ability to work under pressure.
• Understanding of public service operating environment and governance.

Responsibilities

• Lead and/or support teams of client services staff and associates to ensure high-quality support to clients and judiciary.
• Coordinate courts’ operations including scheduling of events and providing reports on case management indicators.
• Provide statistical reports to management on trends and issues in local service provision.
• Manage change in a challenging and fast-moving environment.
• Develop and maintain positive relationships with judiciary, legal professionals and community groups.
• Ensure policies and standards of the courts are promoted and maintained.

Skills

Staff management

Leadership

Relationship management

Communication

Organisational skills

Problem-solving

Analytical & reporting

Job description

Judicial and Registry Services Team Leader

Reporting to the Director or Manager Court Services, the Judicial and Registry Services Team Leader has responsibility for delivery of high-quality case management, court room and chambers support to the judicial officers of the courts and registry services to clients, legal practitioners, registrars, family consultants and community groups which support court users.

The role has oversight of both judicial and registry services in the location, including:

• providing the initial point of contact that clients have with courts
• providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court
• processing, filing and sorting documents, including quality assurance and archiving functions
• providing the initial point of contact for judicial officers of the courts with respect to chambers arrangements and other administrative matters
• working with Corporate Services to manage the recruitment, training and development of judges associates and support staff
• coordination of events and in-court support requirements.

Position Overview

Reporting to the Director or Manager Court Services, the Judicial and Registry Services Team Leader has responsibility for delivery of high-quality case management, court room and chambers support to the judicial officers of the courts and registry services to clients, legal practitioners, registrars, family consultants and community groups which support court users. The role has oversight of both judicial and registry services in the location, including:

• providing the initial point of contact that clients have with courts
• providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court
• processing, filing and sorting documents, including quality assurance and archiving functions
• providing the initial point of contact for judicial officers of the courts with respect to chambers arrangements and other administrative matters
• working with Corporate Services to manage the recruitment, training and development of judges associates and support staff
• coordination of events and in-court support requirements.

The key duties of the position include:

Position Duties

The position of Judicial and Registry Services Team Leader requires a self-starter who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement.The responsibilities of the position include:

• leading and/or supporting teams of client services staff and associates, deputy associates, case coordinators and court officers to ensure high-quality support to clients, legal practitioners, judicial officers, registrars, family consultants and community groups
• coordinating courts’ operations including scheduling of events and providing reports on case management indicators
• providing statistical reports to case management and court services management teams in relation to trends and issues associated with local service provision
• managing change in a challenging and fast-moving environment
• developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups, and
• ensuring the policies and standards of the courts are promoted and maintained.

Eligibility

Selection Criteria

• Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment.
• Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
• Demonstrated sound organisational and problem-solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.
• Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management.
• Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability.

Notes

Artificial Intelligence (AI) in recruitment

Candidates may use AI tools to assist with their participation in this recruitment process unless otherwise advised. Where AI tools are used, candidates are responsible for ensuring that all information submitted is transparent, accurate, and genuinely reflects their own skills, capabilities, and experience. For more information, see:

Principles for candidate use of AI in Recruitment

Eligibility

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:

• Australian citizenship – the successful applicant must hold Australian citizenship;
• Security and character clearance – the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment;
• Health clearance – the successful applicant may be required to complete a health declaration or attend a medical assessment to confirm their fitness for duty.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability, First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role

Getting to know the Federal Court of Australia

The Chief Executive Officer and Principal Registrar of the Federal Court, together with officers and staff identified under the Federal Court of Australia Act 1976, the Federal Circuit and Family Court of Australia Act 2021 and the Native Title Act 1993, constitute a single Statutory Agency for the purposes of the Public Service Act 1999. Employees are engaged to work in support of the following courts or tribunal:

• Federal Court of Australia,
• Federal Circuit and Family Court of Australia, and
• National Native Title Tribunal.

Employees are covered by the Federal Court of Australia Enterprise Agreement 2024-2027. The Federal Court and the Federal Circuit and Family Court each maintain a distinct statutory identity, with separate functions and judicial independence.