Court Services Liaison Officer

Federal Court of Australia; Dubbo; Presencial; AUD 79.000 - 86.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

15.4% superannuation

Non-Ongoing

Part time

Descripción de la vacante

The Federal Court of Australia is seeking a confident Client Service Officer to provide face-to-face and national support to the judiciary and the public from Dubbo, NSW. The role supports enquiries management and document handling in a dispersed national team, with rotation across SSH and Location Based Support.

The position is non-ongoing and part-time, offering a salary of 79,125–86,246 AUD per year plus 15.4% superannuation.

Formación

• Proven record of success in providing service to clients in high-volume settings.
• Strong organisational, analytical and problem-solving skills.
• Ability to communicate effectively with diverse groups including judiciary, staff and the public.
• Experience coaching or training colleagues or staff.

Responsabilidades

• Provide information and advice on court services, procedures and forms.
• Progress cases with administrative support—lodgement, enquiries, registrar support and fee handling.
• Assist in managing complex cases via the case management system.
• Work independently within defined rules and apply legislation and court processes.
• Identify issues and contribute to resolution of problems.
• Schedule and prioritise matters for hearing to achieve timely resolutions.
• Liaise with stakeholders to support case resolution.
• Coach employees and provide quality assurance.

Conocimientos

Client service

High-volume environment

Organisational skills

Analytical

Communication

Coaching/training

Descripción del empleo

The Federal Court of Australia is seeking a confident Client Service Officer to provide face-to-face and national support to the judiciary and the public from Dubbo, NSW. The role supports enquiries management and document handling in a dispersed national team, with rotation across SSH and Location Based Support.

The position is non-ongoing and part-time, offering a salary of 79,125–86,246 AUD per year plus 15.4% superannuation.