Judiciary Support & Enquiries Specialist

Federal Circuit and Family Court of Australia; Dubbo; On-site; AUD 70,000 - 90,000; Full time

Job summary

Federal Circuit and Family Court of Australia in Dubbo, NSW, seeks a dedicated service professional to assist judiciary and the public, delivering face-to-face and national support across locations.

The role requires handling enquiries, case progression, document lodgement and liaising with court staff to ensure timely resolutions, while supporting process improvements and a high standard of client service.

Qualifications

• Experience delivering high-quality frontline services to the public.
• Strong organisational, analytical and problem-solving abilities.
• Ability to work in a team and coach colleagues where needed.
• Excellent written and verbal communication, able to manage stressful situations professionally.

Responsibilities

• Provide information and guidance on court services, procedures and forms to clients.
• Progress cases with administrative support, including document handling and fee processing.
• Assist in case management using the court systems and records.
• Collaborate with Judges' chambers, Registrars and staff to support timely resolutions.
• Support change initiatives and contribute to process improvements.

Skills

Client service

Organisation

Team coaching

Communication

Job description

Federal Circuit and Family Court of Australia in Dubbo, NSW, seeks a dedicated service professional to assist judiciary and the public, delivering face-to-face and national support across locations.

The role requires handling enquiries, case progression, document lodgement and liaising with court staff to ensure timely resolutions, while supporting process improvements and a high standard of client service.