Counter Sales

Polyaire Head Office, SA; Greater Dandenong; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Free uniform allocation — Polyaire

Employee Assistance Program

Service Awards Program

Referral program – cash incentives

Flare: novated leasing + discounts

Job summary

Polyaire is seeking a Counter Sales team member at the Dandenong branch to support daily operations with front-counter customer service and admin tasks. The role combines sales order processing and data entry with friendly customer interactions in a collaborative team.

You will handle invoicing, data management, and coordination with the warehouse to ensure timely deliveries while maintaining accurate records and providing a high level of service to customers.

Qualifications

• Excellent organisational skills and attention to detail.
• Good computer literacy and MS Excel experience.
• High accuracy of data entry and data management.
• Strong communication skills with a passion for customer service.
• Friendly and approachable with a can-do attitude.
• ERP software knowledge would be beneficial but not essential.
• Competitive salary with full training and great work-life balance.

Responsibilities

• Process daily sales orders and complete dispatch documentation.
• Process daily invoicing and prepare orders for invoicing.
• Greet customers at the front counter and deliver excellent service.
• Assist service team with credit claim processing.
• Reconcile end-of-month KPIs.
• Maintain and update customer/product databases.
• Maintain an organized filing system.
• Coordinate with warehouse for accurate orders and on-time deliveries.

Skills

Organisational skills

Customer service

MS Excel

Data entry

Communication

Can-do attitude

Tools

ERP software

Job description

• Work life balance – Monday-Friday, no weekends or late nights!

Job Description

About Us

Polyaire is a leading wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work,we are all in,work smart,getting it doneandcool service with a warm smileare at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

We now have an exciting opportunity for a dedicated Counter Sales to join our team at our Dandenongbranch and support our daily operations.This role would ideally suit someone who enjoys variety delivering both administration support and customer service at our front counter!

Our team is supportive, friendly, and thrives on collaboration and as Counter Sales, you will provide essential administrative and data entry support to the team and Branch Supervisor, helping ensure the efficient operation of the sales department and also being a friendly face at our counter!

What does my day to day look like?

• Processing daily sales orders and complete all dispatch documentation
• Processing daily invoicing and assist to ensure sales orders are ready to be invoiced
• Meeting and greeting our customers, providing exceptional customer service on our front counter
• Assisting the service team with credit claim processing
• End of month KPI reconciliations
• Maintain and update customer / product data base
• Maintain an effective filing system
• Work closely with warehouse personnel to ensure accurate and timely sales orders and deliveries

What you will bring to the role:

• Excellent organisational skills and attention to detail
• Good computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
• High accuracy of data entry and data management
• Strong communication skills with a passion for customer service
• Friendly and approachable with a can-do attitude
• Knowledge of Enterprise Resource Planning (ERP) software systems would be beneficial but not essential
• A competitive salary on offer
• Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
• Access to our Employee Assistance Program
• Service Awards Program
• Employee Referral Program — get rewarded with a cash incentive for referring great people!
• Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
• Access to our Workplace Banking and Financial Wellbeing Program
• Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.