Counter Sales

Polyaire Head Office, SA; Adelaide; Hybrid; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Full training

Great work life balance

Career growth opportunities

Supportive team environment

Free uniform

Job summary

Polyaire Head Office, SA is seeking a dedicated Counter Sales Assistant to support daily operations at a front counter. The role combines administration with customer service, helping ensure smooth sales processes and effective data entry.

You will be the friendly face at the counter, process orders, invoices, and support the service team, while maintaining accurate customer and product records and KPI reporting.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication skills with a passion for customer service.
• Good computer literacy with MS Office, especially Excel.
• Familiarity with ERP software is beneficial but not essential.

Responsibilities

• Process daily sales orders and dispatch documentation.
• Process daily invoicing and assist invoicing readiness.
• Greet customers at the counter and provide exceptional service.
• Assist service team with credit claim processing.
• Reconcile end-of-month KPIs.
• Maintain customer/product databases.
• Maintain filing system and documentation.
• Coordinate with warehouse for accurate order fulfilment.

Skills

Customer service

Data entry

Organisational skills

Strong communication

Attention to detail

People skills

Tools

MS Excel

ERP software

Job description

About Us

Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

We now have an exciting opportunity for a dedicated Counter Sales to join our team and support our daily operations at our Wangara branch. This role would ideally suit someone who enjoys variety delivering both administration support and customer service at our front counter!

Our team is supportive, friendly, and thrives on collaboration and as the Counter Sales Assistant you will provide essential administrative and data entry support to the team and Branch Manager, helping ensure the efficient operation of the sales department and also being a friendly face at our counter!

What does my day to day look like?

• Processing daily sales orders and complete all dispatch documentation.
• Processing daily invoicing and assist to ensure sales orders are ready to be invoiced.
• Meeting and greeting our customers, providing exceptional customer service on our front counter.
• Assisting the service team with credit claim processing.
• End of month KPI reconciliations.
• Maintain and update customer / product data base.
• Maintain an effective filing system.
• Work closely with warehouse personnel to ensure accurate and timely sales orders and deliveries.

Desired Skills and Experience

What you will bring to the role:

• Excellent organisational skills and attention to detail
• Good computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
• High accuracy of data entry and data management
• Strong communication skills with a passion for customer service
• Friendly and approachable with a can‑do attitude
• Knowledge of Enterprise Resource Planning (ERP) software systems would be beneficial but not essential

Why join the Polyaire Team?

• A competitive salary on offer
• Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
• Access to our Employee Assistance Program
• Service Awards Program
• Employee Referral Program — get rewarded with a cash incentive for referring great people!
• Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
• Access to our Workplace Banking and Financial Wellbeing Program
• Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.