Counsel, Policy Manager

Twilio Inc.; Cairns Regional; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Leave loading

Salary packaging

Employee Assistance Program (EAP)

Professional development opportunities

Job summary

RAATSIC is seeking a Program Manager to oversee the quality, compliance, and performance of a diverse suite of family support programs for Aboriginal and Torres Strait Islander communities across a large geographic footprint. The role leads a team including Senior Practitioners and Case Workers, providing high-level supervision and oversight while managing government reporting and stakeholder relations.

The successful candidate will bring extensive experience in family services, trauma-informed

Qualifications

• Senior leadership and people management experience across multidisciplinary teams in complex service delivery contexts.
• Strong understanding of family support, child protection, and domestic and family violence service systems.

Responsibilities

• Provide high-level supervision and leadership across multiple programs and sites.
• Oversee budgeting, reporting to state government and funding bodies, and contract compliance.
• Lead remote service delivery and stakeholder engagement with government agencies, community organisations and Elders.
• Promote trauma-informed, strengths-based, culturally safe practice across operations.

Skills

Senior leadership

People management

Stakeholder engagement

Budget management

Program evaluation

Report writing

Trauma-informed practice

Job description

Program Manager – Strengthening Family Connections – Level 5.1

The Program Manager holds accountability for the quality, compliance, and performance of a diverse suite of family support programs serving Aboriginal and Torres Strait Islander communities across a large and complex geographic footprint.

Leading a team often totwelvestaff including Senior Practitioner,SpecialistWorkersand Case Workers.The Program Manager provides high-level people management, practice oversight, and supervisory leadership while also carrying responsibility for state government and funding body reporting, stakeholder engagement, and remote site operational support. This is a senior leadership role requiring a highly experienced,and systems-focused practitioner with a demonstrated capacity to lead teams and programs effectively across remote and community-controlled service delivery contexts. A deep commitment to Aboriginal and Torres Strait Islander self-determination, the rights and wellbeing of children and families, and the mission of RAATSIC as a community-controlledorganisationis fundamental to this position.

• Demonstrated senior leadership and people management capability, with the ability to lead, supervise, and develop a diverse multidisciplinary team oftenor more staff across multiple programs and sites
• Sound knowledge of family support, child protection, and domestic and family violence service systems in Queensland, including the legislative, policy, and funding frameworks underpinning FWB, FPP, and community-controlled service delivery
• Advanced understanding of trauma-informed, strengths-based, and culturally safe practice frameworks, with the ability to embed these across program operations and team culture
• Demonstrated ability to provide high-level practice oversight and supervision, supporting Senior Practitioners and Specialist Workers tomaintainreflective, evidence-informed, and legislatively compliant casework practice
• Strong program management skills, including the ability to plan,monitor, and evaluate service delivery across multiple concurrent programs, manage budgets, and drive continuous improvement in program performance and outcomes
• Demonstrated experience preparing andsubmittinggovernment and funding body reports, witha high levelof accuracy, attention to detail, and understanding of contractual compliance obligations
• Proven ability to manage remote service delivery, with an understanding of the unique challenges and opportunities of delivering community services in remote Aboriginal and Torres Strait Islander communities
• Highly developed stakeholder engagement and relationship management skills, with the ability torepresentthe organisation effectively with government agencies, funding bodies, community organisations, and Aboriginal and Torres Strait Islander communities and Elders
• Excellent written and verbal communication skills, including the ability to produce high quality reports, briefing papers, correspondence, and program documentation for a range of audiences
• Strong analytical and critical thinking skills, with the ability toidentifyand respond to complex practice, operational, and workforce challenges with sound professional judgement and a solutions-focused approach
• Demonstrated understanding of and commitment to Aboriginal and Torres Strait Islander self-determination, the community-controlled sector, and culturally responsive leadership in a community services context
• Capacity to work with a high degree of autonomy, manage competing priorities across a complex portfolio, andmaintainclear and proactive communication with theOperations Manager andChiefExecutiveOfficer

Requirements:

• Holds a current C Class Queensland DriversLicence
• Hold or is willing to obtain prior to employment a current Working with Children Check(Blue Card)
• Demonstrated experience working in social services, with direct experience in DFV
• Knowledge of trauma-informed practice and experience applying this with individuals and families from diverse backgrounds
• Working knowledge of the Domestic and Family Violence Protection Act 2012 and the Child Protection Act 1999, ordemonstratedcapacity toacquirethis knowledge
• Capacity to travel across RAATSIC business locations including remote communities
• Ability to work outside core RAATSIC business hours of 8:30am to 5:00pm ifrequired

If you are committed to working to support Aboriginal and Torres Strait Islander children, families we offer leave loading, salary packaging and an Employee Assistance Program (EAP), as well as ongoing professional development opportunities.