Mid / Senior Growth Manager ( App )

Everis Inc.; Cairns Regional; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Everis Inc. is seeking a Program Manager – Strengthening Family Connections to oversee the quality, compliance, and performance of a diverse family support programs portfolio across a large geographic footprint in Queensland.

The role requires senior leadership, staff development, and strong collaboration with government agencies, funding bodies, and community organisations to deliver trauma-informed, culturally safe, and compliant services for Aboriginal and Torres Strait Islander communities.

Qualifikationen

• Senior leadership and people management capability across multiple programs and sites.
• Sound knowledge of family support, child protection, and domestic violence service systems in Queensland.

Aufgaben

• Provide high-level practice oversight and supervision of staff.
• Plan, monitor, and evaluate service delivery across multiple programs and sites.
• Manage budgets and drive continuous improvement in program performance.
• Prepare and submit government reports with accuracy and compliance.
• Represent the organisation with government agencies, funding bodies, and community partners.
• Communicate effectively and provide high-quality program documentation.

Kenntnisse

Senior leadership

People management

Stakeholder engagement

Analytical thinking

Budget management

Program oversight

Policy knowledge

Trauma-informed practice

Cultural safety

Contractual compliance

Jobbeschreibung

Program Manager – Strengthening Family Connections – Level 5.1

The Program Manager holds accountability for the quality, compliance, and performance of a diverse suite of family support programs serving Aboriginal and Torres Strait Islander communities across a large and complex geographic footprint.

• Demonstrated senior leadership and people management capability, with the ability to lead, supervise, and develop a diverse multidisciplinary team often or more staff across multiple programs and sites
• Sound knowledge of family support, child protection, and domestic and family violence service systems in Queensland, including the legislative, policy, and funding frameworks underpinning FWB, FPP, and community-controlled service delivery
• Advanced understanding of trauma-informed, strengths-based, and culturally safe practice frameworks, with the ability to embed these across program operations and team culture
• Demonstrated ability to provide high-level practice oversight and supervision, supporting Senior Practitioners and Specialist Workers to maintain reflective, evidence-informed, and legislatively compliant casework practice
• Strong program management skills, including the ability to plan, monitor, and evaluate service delivery across multiple concurrent programs, manage budgets, and drive continuous improvement in program performance and outcomes
• Demonstrated experience preparing and submitting government and funding body reports, with a high level of accuracy, attention to detail, and understanding of contractual compliance obligations
• Proven ability to manage remote service delivery, with an understanding of the unique challenges and opportunities of delivering community services in remote Aboriginal and Torres Strait Islander communities
• Highly developed stakeholder engagement and relationship management skills, with the ability to represent the organisation effectively with government agencies, funding bodies, community organisations, and Aboriginal and Torres Strait Islander communities and Elders
• Excellent written and verbal communication skills, including the ability to produce high quality reports, briefing papers, correspondence, and program documentation for a range of audiences
• Strong analytical and critical thinking skills, with the ability to identify and respond to complex practice, operational, and workforce challenges with sound professional judgement and a solutions-focused approach
• Demonstrated understanding of and commitment to Aboriginal and Torres Strait Islander self-determination, the community-controlled sector, and culturally responsive leadership in a community services context
• Capacity to work with a high degree of autonomy, manage competing priorities across a complex portfolio, and maintain clear and proactive communication with the Operations Manager and Chief Executive Officer